Service BDC - Dealership
Service BDC - Dealership
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$ 29040 - 41040
1 Vacancy
Job Description
We are hiring BDC Representatives for our fast paced and highvolume dealership!
Computer skills and phone skills are required. The BDC Representative is responsible for gathering information following up on leads and working as a customer service agent for both the potential customer and the Service consultants in an office setting. You will be sending emails making service calls and setting appointments for our service department to help grow our business!
Automotive BDC Representative Responsibilities:
- Handle incoming and outgoing phone calls text messages and emails.
- Work in our call center staffed and managed by the dealership and handle our customer contacts service followup and lead generation.
- Prospect followup calls set appointments for service and gauge customer satisfaction.
- Answer customer internet inquiries by both email and phone.
- Schedule service appointments and reschedule noshow customers.
- Contact customers based on current marketing incentives.
- Follow up with existing and potential customers to generate appointments.
- Follow up in a manner that results in the customer visiting the dealership.
- Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Automotive BDC Representative Qualifications:
- The ability to manage a high volume of inbound and outbound sales and service call volume internet leads and call lists.
- Overall knowledge of automotive service department operations.
- Display strong organization skills.
- Bilingual is a plus.
- Must have a valid drivers license.
- Ability to multitask and prioritize tasks
- Proficiency with computers and various software applications
- Ability to work independently and as part of a team
- MUST pass drug test
Schedule:
- 5Day Work Week MondayFriday 9AM6PM)
Pay:
- Yearly from $29040 $41040
Employment Type
Full-Time
