Police Dispatcher Lateral
Police Dispatcher Lateral
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 81024 - 103416
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Description
Newly Hired Police Dispatchers are Now Eligible for a $10000 Bonus!
Competitive Monthly Cafeteria Benefit Plan Contribution for Medical Benefits!
Bilingual Incentive Pay Educational Incentive Pay POST Certificate Incentive Pay and so much more!
This is a continuous posting and job posting may close at any time. Applicants are encouraged to apply as soon as possible.
TheCity of Antiochis currently accepting applications for thePolice Dispatcherposition located within theAntioch Police Department.The Police Dispatcher evaluates response necessary as dictated by a given request for service.
BENEFIT INFORMATION
Collective Bargaining Representation: Antioch Police Officers Association (nonsworn) Bargaining UnitandTentative AgreementBenefits- Benefits: Cafeteria Plan (City of Antioch pays 100 of Kaiser rate up to family tier) CalPERS Medical Health Plans Vision (VSP) Dental (Delta Dental)
- Retirement: CalPERS Classic Members 2.7 @ 55 New PEPRA Members 2 @ 62
- 457 Deferred Compensation Option
- Life Insurance
- Tuition Reimbursement
- Full Gym on Premises
PLEASE NOTE:- TO BE CONSIDERED A LATERAL APPLICANT YOU MUST HAVE AT LEAST TWO 2 YEARS OF EMPLOYMENT AS A POLICE DISPATCHER IN THE STATE OF CALIFORNIA.
- THIS RECRUITMENT IS TO ESTABLISH A 12MONTH ELIGIBILTIY LIST.THIS RECRUITMENT CAN CLOSE AT ANY TIME SO CANDIDATES ARE ENCOURAGED TO APPLY IMMEDIATELY.
- ORAL BOARD INTERVIEWS ARE TBD
- THE CITY RESERVES THE RIGHT TO MODIFY THIS SCHEDULE.
Under general supervision performs a variety of duties involved in receiving evaluating prioritizing and relaying 911 emergency and nonemergency calls for service for the cities of Antioch and Brentwood as well as Antioch Animal Control; inputs calls into CAD (computer aided dispatch); dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio telephone and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation maintenance and release of materials related to law enforcement activities.Examples of Duties
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Receive classify and prioritize all incoming calls to the dispatch center including 911 calls emergency and nonemergency calls received from citizens and allied agencies requesting service or information; operate a variety of public safety communications equipment including 911 emergency telephone equipment computer aided dispatch systems and multichannel radio system.
- Evaluate response necessary as dictated by a given request for service; determine nature location and priority of calls; operate computer aided dispatch system to create calls for service within response criteria guidelines; assign and dispatch personnel in accordance with policies and procedures; transfer calls to other appropriate agency in accordance with established procedures; obtain and dispatch other support services as necessary.
- Maintain contact with all units on assignment; maintain status and location of field units; monitor multiple radio frequencies; relay emergency and nonemergency information to public safety personnel in the field.
- Retrieve information from local state and national computer networks regarding wanted persons stolen property vehicle registration stolen vehicles restraining orders criminal histories parolees and other related information; relay information to officers in the field.
- Operate computer terminals to enter modify and retrieve data such as stolen and recovered property towed and stolen vehicles missing and unidentified persons citations field interviews driver license and vehicle registration information and warrants on wanted persons; compose and transmit messages to other agencies.
- Enter and remove data and information from various local statewide and national law enforcement computer systems including the Records Management System (RMS) Criminal Justice Information System (CJIS) and National Crime Information Center (NCIC); provide support to officers by gathering information from various computer systems including DMV CLETS and the Countys system.
- Notify and dispatch Antioch and Brentwood Public Works staff and Antioch Animal Control Officers for after hours call outs.
- Monitor the County Warning Systems Computer (CWS).
- Implement Amber Alerts and Code 666s.
- Monitor the security cameras and security doors inside and surrounding the Antioch Police Department.
- Testify in court.
- Perform related duties as required.
Typical Qualifications
Knowledge of:
- Operations services and activities of a public safety telecommunications and dispatch center.
- Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multichannel radio systems.
- Law enforcement and emergency service procedures for responding to and handling reported incidents.
- Techniques of questioning for both emergency and nonemergency calls.
- Methods and techniques of receiving prioritizing and dispatching emergency and nonemergency calls for service.
- Radio codes currently used by the Police Department.
- Functions of the Police Department and other City departments.
- Geographic features and locations within the area served.
- English usage spelling grammar and punctuation.
- Modern office procedures methods and computer equipment.
- Pertinent federal state and local laws codes and regulations.
- Methods and techniques of telephone etiquette.
- Methods and techniques of conflict resolution.
- Principles and procedures of record keeping.
- Respond to and resolve difficult and sensitive citizen inquiries and complaints.
- Effectively communicate and elicit information from upset and irate callers.
- Speak clearly and concisely in an understandable voice via radio and telephone and in person.
- Hear and distinguish radio voice traffic within normal levels and over background noise.
- Make independent decisions that affect the safety of public safety personnel citizens and property such as those involved in determining the urgency of requests received and the appropriate action to take.
- Dispatch police units quickly and effectively.
- Think quickly calmly and clearly in emergency situations.
- Perform multiple tasks simultaneously.
- Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment teletype equipment and computer equipment.
- Operate specialized public safety computer systems and applications.
- Read and interpret maps and other navigational resources and give directions.
- Type and enter data accurately at a speed of 45 net wpm.
- Work under pressure exercise good judgment and make sound decisions in emergency situations.
- Understand and follow oral and written instructions.
- Interpret apply and explain applicable federal state and local policies procedures laws codes and regulations including police records retention and dissemination policies and procedures.
- Maintain composure alertness and concentration while working for extended periods of time.
- Compile maintain process and prepare a variety of records and reports.
- Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
- Maintain confidentiality.
- Communicate clearly and concisely both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
Education/Training:- Graduation from high school or equivalent.
- Some experience in a law enforcement agency in the capacity of public safety Dispatcher (Police Fire or Emergency Medical Services) that included utilization of a computer aided dispatch system to perform job duties is desirable.
Education/Training:- Graduation from high school or equivalent supplemented by successful completion of the basic Dispatcher course.
- Two 2 years of experience in a law enforcement agency in the capacity of public safety Dispatcher that included utilization of a computer aided dispatch system to perform job duties.
- Entry Level Candidates/Employees: Ability to obtain the P.O.S.T. certification in Basic Police Dispatch within 12 months of completing probation.
- Lateral Candidates/ Employees: Possession of the P.O.S.T. certification in Basic Police Dispatch.
- All Candidates/Employees: Possession of an appropriate valid California drivers license and a satisfactory driving record are a condition of hire. A satisfactory driving record is one absent of misdemeanor convictions or multiple infraction convictions. Loss of a drivers license and/or an unsatisfactory driving record may result in employee discipline up to and including termination.
All Police Dispatchers shall not have been convicted of any felony. A misdemeanor conviction may result in applicant disqualification and employee disciplinary action up to and including termination. A complete background investigation will be conducted prior to hire.***A TYPING CERTIFICATE IS REQUIRED AND MUST BE ATTACHED AT TIME OF APPLICATION***
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
TYPING CERTIFICATE REQUIREMENT:
A typing certificate validated within the last six 6 months must be attached to your online application. Certificates indicating a typing speed of at least 45 net words per minute (wpm) will be accepted from a recognized employment agency business school or adult school. NO ONLINE TYPING CERTIFICATES WILL BE ACCEPTED.
The certificate MUST:
Indicate it was a 5minute timed exercise
Show the number of errors
Show the gross wpm
Show the net wpm (calculated by deducting 2 wpm for each error)
The City reserves the right to refuse any certificate and require a retest.If a valid typing certificate is not submitted at the time of application your application will be disqualified.
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.- Environment: Work is performed in an office and/or emergency services dispatch center setting with extensive public contact; incumbents are required to work evening night weekend and holiday shifts; incumbents may be called back or held over to maintain staffing levels.
- Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop bend kneel crouch reach and twist; to lift carry push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard and headset; and to verbally and audibly communicate to exchange information.
Supplemental Information
EEO/ADA: The City of Antioch is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer committed to providing equal employment opportunity to all employees and applicants.
If you have a disability and require accommodations in the testing process please contact Human Resources ator prior to the final filing date.
Only the MOST qualified applicants will be selected to participate in the testing process which may include but is not limited to application appraisal written exam oral interview physical and psychological examinations drug test background investigation and polygraph test. Information regarding the medical screening process may be found directly on the Commission on POST website https://post/publicsafetydispatchercandidateselectionstandards.
Employment Type
Full-Time
Key Skills
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