New Business CARE Team Leader - Bethlehem PA or Pittsfield MA

Please note: This position will be located in either Bethlehem PA or Pittsfield MA and requires three days in office per week.

Position Summary

Do you want to be part of a collaborative leadership team Do you think big and grow accelerate impact and lead change Is a culture where People Count We Do the Right Thing and We Hold Ourselves to Very High Standards important to you Are you skilled to a consumercentric mindset If so then you may be a great fit for this Team Leader position accountable for one of our CARE Teams in Individual Markets (IM) New Business Operations.

As a CARE Team Leader youll ensure the team delivers on our goal to show genuine care for our field partner and consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each interaction by proactively seeking to understand the individuals behind the work keep our field partners and consumers informed during every step of their request demonstrate genuine care and actively engage with our field partners to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate and its also an acronym for Communicate Advocate Respond and Empower the actions needed to show CARE.

The ideal candidate will be well organized and experienced in leading others driving positive change enjoying team collaboration and being handson with leadership and data possess exceptional communication skills hold an innovative and proactive mind and understand what it takes to drive a consumercentric operation. The candidate will also be skilled at mitigating risk such as NAIC illustration & replacement regulations NY Reg 187 etc. and ensure adherence regulations while balancing the field and consumer experience. The incumbent must build relationships with IM Operations & Service leadership and crossfunctional business partners across Guardian. Forging these relationships will make it easier to stay on top of the field and consumer experience.

You are

• A leader who can execute and follow through on commitments; hold yourself accountable to meet strategic priorities.

• Skilled in motivating and empowering teams to take ownership and accountability for the consumer experience and to deliver results.

• Confident and skilled to control consumer and field escalations; able to utilize resources and use logic to solve problems quickly.

• A shrewd communicator who can provide focused constructive honest updates and feedback.

• Goaloriented and able to deliver results aligned with the business priorities and goals.

• Highly focused on the consumer and know how to translate that into actionable leadership; and able to support the teams work as necessary.

• Highly focused on staff development and success; inclusive to know how to leverage your talent to delegate offer stretch assignments and cocreate meaningful development and career plans based on skill development needs.

• Understanding operational and consumer service metrics and controls and their importance in achieving business goals.

You have

• Leadership experience participation in a leadership program or demonstrated leadership qualities

• Experience in insurance operations preferred proficient in managing multiple lines of business helpful

• A BA/BS degree or equivalent industry experience is preferred

• Strong collaboration with colleagues at all levels of the organization

• Exceptional and proactive communication skills and are confident to present ideas and team accomplishments to leadership in an executive summary style

• Superior organizational skills and attention to detail across a variety of assignments; able to set and meet deadlines

• Ability to identify patterns and trends and drive proactive and practical solutions.

• Strong proficiency in Outlook Microsoft Word and creating Excel spreadsheets and PowerPoint presentations preferred.