Reservations Sales Agent
Reservations Sales Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Reservations Sales Agent
About the Company
Marriott Internationalportfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed.
JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
About the role
The Groups Reservations agent works closely with the Sales and Event planning team and monitors the group room pickupand turn downs.You will assist in taking bookings from a range of guests and booking channels whilst being involved in all aspects of Reservations from group bookings crew allocations and FIT arrivals. You will provide efficient and professional service to all guests via email and phone whilst actively promoting the hotels outlets facilities and promotions.
Critical responsibilities:
- Process all reservation requests changes and cancellations received by phone fax or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee special rate and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Answer telephones using appropriate etiquette.
- Perform other reasonable job duties as requested by Supervisors
Successful Candidates will have:
- Professional Phone Etiquette
- Group/FIT Reservations experience is highly desirable
- Being familiar with Opera system is highly desirable
- Opera Highly Desirable
- Word Excel and Outlook
- High Volume Call Centre
- Customer Service Experience
- Active listening skills
- Positive response to guest questions and concerns and requests
The Benefits
Enjoy the benefits of:
- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
At Marriott you can Be You and thats what makes us a Certified Great Place To Work!
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
