Director IT Service Delivery And Operations

My client is seeking a highly skilled Director IT Service Delivery and Operations who will report to the Executive Vice President of Information Technology. This role is pivotal in ensuring that solutions and deliverables meet the business needs of the organization acting as a trusted business partner and aligning IT services with strategic business objectives. The ideal candidate will possess proven leadership experience and be comfortable engaging stakeholders in discussions to propose roadmaps and solutions that drive value.

Responsibilities:

• Endtoend ownership of ERP Enterprise Supply Chain including (but not limited to) Manufacturing Warehousing Transportation Logistics Planning Procurement Quality and Analytics.
• Oversee Global IT Operations including monitoring business support ServiceNow management/optimization core application uptime user experience and lifecycle management.
• Endtoend management of infrastructure across the organization focusing on both operational and strategic roadmaps.
• Lead technical integrations including enterprise ERP operational systems and continuous monitoring.
• Manage User Application Security and ensure compliance with SOX and PCIDSS standards.
• Oversee a multimilliondollar Opex/Capex budget with internal and external stakeholders.
• Focus on process management and optimization within the assigned portfolio.
• Define and lead the portfolio strategy guiding a team of project leads business analysts developers testers and change management resources.
• Provide coaching mentoring and training to teams focusing on value creation tied to business outcomes.
• Lead and collaborate with business stakeholders on key deliverables managing business risks.
• Develop and implement strategies for deploying a global Cloud/SAAS environment while balancing global and local business needs.
• Work with stakeholders to operationalize the organizations cybersecurity strategy.
• Drive industry best practices to standardize simplify and improve workflow and transactional .
• Oversee performance planning coaching recruitment and salary actions for the IT team.
• Develop IT staff by defining career goals and providing formal and informal training programs.
• Collaborate on Supply Chain and Operations strategy driving project with highquality results.
• Negotiate with IT vendors and manage project delivery to support business priorities.
• Ensure effective transition of ITrelated projects into operational processes.

Skills Required:

• Strong leadership and project management skills with a focus on solving complex analytical problems.
• Exceptional business relationship management skills.
• Expertise in collaborating with stakeholders to develop requirements and deliver technical solutions.
• Proven ability to deliver high levels of customer satisfaction and team collaboration.
• Strong communication and interpersonal skills both verbal and written.
• Deep knowledge of program and project delivery in complex business environments.
• Metricsdriven approach to provide visibility to stakeholders regularly.
• Expertise in root cause analysis to resolve issues.
• Proven ability to manage operational budgets and motivate teams across multiple locations.
• Ability to work in a dynamic fastpaced environment and incorporate industry best practices.

Education & Experience:

• Postsecondary education in a related field (Business Computer Science Technology).
• PMP certification preferred.
• Experience managing multimilliondollar departmental budgets.
• 10 years of experience leading ERP delivery management and optimization.
• 10 years of leading midsized teams in multidisciplinary projects.
• Proven leadership in mobilizing highperforming teams across various time zones.
• Experience working in publicly traded or regulated environments with robust IT control frameworks (e.g. PCIDSS SOX GPDR GMP NIST.
• Familiarity with cloud environments particularly Azure is a plus.
• IT Leadership experience in industries such as CPG Agriculture or Pharma.
• Proficiency in applications like SAP Oracle Sage Microsoft Dynamics Kinaxis and visualization tools.