CUSTOMER SERVICE REPRESENTATIVE Part Time
CUSTOMER SERVICE REPRESENTATIVE Part Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Provides prompt tactful friendly courteous and efficient customer service in the processing of bank transactions as well as assisting with reception coverage at the Main Office. Responsible for protection of the Banks assets through adequate security and fraud prevention measures.
Principal Activities (Daily Activities):
- Reliably accepts and processes customer transactions consisting of:
Cash and coin deposits
Checking and savings deposits
Mortgage commercial and installment payments
Redeem Series E & EE Savings Bonds
Cash checks
Count and wrap coin
Backcounter processing
Collect fees for services where applicable
Issue credit card cash advances
Prepare cash and general ledger debits and credits
Night deposit bags and daily mail deposits
Issuance of Cashier Checks & Money Orders
Knowledge of Banks deposit products
- Reconciles and balances cash drawer daily in accordance with Bank policy. Efforts to locate unresolved errors. Assures only minimum amounts of cash necessary for efficient teller operation according to policy.
- Reception Duties: Answering all incoming calls and inperson inquiries. Correctly transferring incoming calls in a timely and professional manner. Perform word processing and other administrative support including but not limited to report and policy preparation as well as faxing/scanning.
- Maintains a clean working area according to policy. Personal appearance is neat and professional according to policy.
- Granted authority to authorize Bank Cashier Checks by signature within assigned operating limits.
- Complete Currency Transaction Reports for any cash transaction over $10000 when required.
- Responsible for monetary decisions & reporting situations regarding potential fraud.
- Responsible for protection of the Banks assets through awareness of unusual happenings or suspicious individuals.
- Maintain appropriate security control of cash and other articles of value in adherence to security policy.
- ATM balancing and reconciling as required.
- Vault balancing and reconciling as required.
- Assist customers with additional products/services to suit customers needs for cross selling.
- Maintains compliance to all government regulations including Bank Secrecy Act Regulation E (Electronic Funds) Regulation CC (Funds Availability CRA and Regulation DD).
o Promote positive image of bank involvement in community initiatives and organizations.
o Ability to travel/work at other banking center locations as needed.
Principal Activities (Annual Activities):
- Receive 90 or better on internal training/quizzes regarding (within 90 days of hire and annually thereafter)
Robbery Procedures
Daily Banking Procedures
Navigator Introduction
Principal Activities (Onetime Activities):
o Complete Notary training
o Complete ABA/OBL Banking for Beginners course within 6 months of hire.
Other:
o Other duties and responsibilities as assigned
High school GED or equivalent; cash handling and customer service experience; typing computer skills and telephone skills; math skills and ability to comprehend interpret and apply detailed information; strong interpersonal skills.
Wages are commensurate with experience and a complete benefits package is providing including educational reimbursement with First Citizens paying 100 of tuition for full time employees; student loan dept repayment; paid time off; 401(k); health dental vision insurance; and more.
This job description/posting does not list all the duties of the job. This job description/posting may be revised at any time. This job description/posting is not to be implied as a contract for employment for any length of time and will not change the employees at will relationship. Either the employer or the employee may terminate employment at any time.
Equal Opportunity Employer M/F/D/V. First Citizens is an atwill company.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
