SAP S4HANA Service-to-Customer Process Consultant

About Us:

How many companies can say theyve been in business for over 177 years!

Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fastpaced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!

Whats the role

The FIT4 S/4 HANA S2C (Service to Customer) Solution Consultant Americas Hub at FIT4 plays a pivotal role in spearheading the design and of functional and technical S/4 HANA solutions with a specialized focus on elevating the servicetocustomer experience across various rollin projects. This position demands a comprehensive mastery of SAPs S2C service management with focus on Inhouse Repair and Return Management Processes within the S/4 HANA framework coupled with a strategic vision to integrate these solutions seamlessly into the existing business landscape. The S/4 HANA S2C solution consultant will collaborate with business units gather requirements configure solutions and lead the deployment of S/4 HANA functionalities that enhance customer service delivery. The successful candidate will navigate complex project environments using strong project management skills leveraging deep SAP knowledge to drive innovation and operational excellence in service delivery during the critical transformation period.

Sound Interesting

Heres what youll do:

• Design functional and technical SAP S/4HANA solutions focused on service management ensuring seamless integration with satellite systems like CRM based on detailed business and IT requirements.

• Develop and document comprehensive design specifications for S2C processes in the area of Inhouse Repair and (Advanced) Return Management (ARM) ensuring alignment with business needs and IT capabilities.

• Coordinate and steer development efforts towards global development factories aligning with broader project goals and timelines.

• Ensure that development efforts are on track and aligned with the overall transformation strategy.

• Provide expert guidance on SAP best practice architectures and advanced technologies supporting deployment teams in deploying robust S2C solutions.

• Act as a subject matter expert in SAP S/4 HANA advising on system capabilities and potential improvements.

• Champion process standardization across service operations evaluating the necessity of process deviations and advocating for adherence to global templates.

• Ensure compliance with established architecture principles and standards creating scalable secure and efficient solutions.

• Review and manage the approval process for configuration and functional specification documents maintaining high standards of quality and precision.

• Oversee testing activities including review and coordination of bug fixing to validate that the solutions meet all functional and performance criteria. Developing and executing comprehensive test plans to ensure system integrity and performance.

• Support the cutover migration and hypercare phases specifically for the S2C process domain ensuring operational continuity and system reliability postgolive.

Do you qualify

• Proven experience as a solution consultant/architect in SAP transformations with a focus on Service to Customer processes.

• Experience in managing large scale SAP transformations.

• Expertise in configuring and implementing S2C processes for Inhouse Repair and (Advanced) Return Management (ARM) processes within SAP ERP systems.

• Indepth knowledge of SAP S/4HANAs service management functionalities and integration with thirdparty systems like Salesforce

• Extensive familiarity with global template processes related to S2C and adjacent domains.

• Relevant SAP certifications or equivalent qualifications.

• Excellent analytical and communication skills capable of leading discussions and presentations to stakeholders at all levels.

Working Conditions and Special Demands:

• Hybrid Work: 3 days in the office 2 days remote.

• Travel: will be required and may increase for limited periods during golive/postgolive at different ZEISS locations across the Americas. Occasional business trips to Germany can also be required.

Compensation:

The annual salary range for this position based on location:

• NY/Metro Area: $130000 $150000

• San Francisco Bay Area: $145000 $165000

• Central/Midwest Regions: $105000 $125000

The pay offered for this role may be influenced by factors such as job location scope of role qualifications education experience & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits including medical plans retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race color religion creed sex gender marital status age national origin or ancestry physical or mental disability medical condition military or veteran status citizen status sexual orientation pregnancy (includes childbirth breastfeeding or related medical condition) genetic predisposition carrier status gender expression or identity including transgender identity or any other class or characteristic protected by federal state or local law of the employee (or the people with whom the employee associates including relatives and friends).