Senior UXCX Consultant
Senior UXCX Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Family:
Technology Consulting
Travel Required:
Clearance Required:
What You Will Do:
Guidehouse is seeking a talented and experienced CX and BA to join our team focusing on delivering customercentric solutions that enhance user experience and drive business value. In this role youll work at the intersection of product management customer experience (CX) user experience (UX) and agile business analysis. Youll collaborate with crossfunctional teams manage product development lifecycles and prioritize features based on customer insights business needs and technical feasibility. If youre passionate about creating products that delight users and meet strategic objectives we want to hear from you.
Key Responsibilities:
Product Strategy & Roadmap: Work with PO and Stakeholders to define communicate and implement product vision strategy and roadmap ensuring alignment with company objectives and customer needs.
Customer & User Experience (CX & UX): Conduct user research and analysis to develop a deep understanding of customer personas and pain points and develop customer journey maps. Collaborate with UX/UI designers to deliver intuitive and effective user experiences.
Agile Product Development: Collaborate with agile product teams defining user stories prioritizing the backlog and ensuring continuous delivery of value in alignment with Agile principles and Scrum methodology.
Crossfunctional Collaboration: Work closely with business owners design and dev team and customer support teams to ensure successful product launches and ongoing enhancements.
DataDriven Decision Making: Analyze product performance and user feedback to make datainformed decisions. Identify areas for improvement and recommend new features or changes based on insights.
Requirement Analysis: Elicit document and prioritize business requirements ensuring product features align with strategic goals and meet business and customer needs.
What You Will Need:
Ability to OBTAIN and MAINTAIN a SECRET Federal or DoD security clearance
Bachelors degree
TWO 2 or more years of relevant product management with a strong CX/UX and/or Design experience
What Would Be Nice To Have:
Demonstrated ability to solve problem and think critically both individually and in a team environment
Experience in Agile methodologies and business analysis ideally with a background as a Product Owner or Agile Business Analyst.
Excellent verbal written and presentation skills with demonstrated ability to translate technical information to a nontechnical audience at all levels of the organization
Strong attention to detail thoroughness quality & customer service orientation
Strong analytical and problemsolving skills; ability to translate customer needs into clear requirements and actionable tasks.
Proficiency in using product management and collaboration tools (e.g. Jira Confluence)
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
ShortTerm & LongTerm Disability
Student Loan PayDown
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency BackUp Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Required Experience:
Senior IC
Employment Type
Full-Time
