Sales Manager - Hyatt House OSU - Columbus OH
Sales Manager - Hyatt House OSU - Columbus OH
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Job Description
As the Sales Manager you will:
- Develop and foster Group and Catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from client base. In addition to maintaining existing business this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as liaison between the customer the Sales team and the Event Management team.
- Always provide the highest levels of customer service to internal partners and external clients.
- Respond in a quick timely and professional manner to all internal partners and external customers and deliver clear and concise communique that is representative of Concord Hospitality via all avenues of communication.
- Demonstrate excellent time management selfmotivation and proactive planning and endeavor to be organizationally savvy with a keen focus on detail.
- Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for the hotel.
- Effectively and efficiently monitor and manage all aspects of the preevent event and postevent details: Track detail
- and communicate the particulars of each assigned event and group including but not limited to room blocks meeting space special concessions group history and other reports cutoff and other key dates contract clauses group resumes event orders and BE0s billing details and other integral aspects of groups and events.
- Be willing and able to attend customer functions as needed.
- Work with internal and external partners to accurately forecast group rooms and F & B revenues as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
- Gain knowledge of hotels food and beverage products pricing and presentation and learn about the hotels function
- space audio visual and any other details related to event success.
- Consistently attain sales activity goals and individual revenue goals including but not limited to proactive and reactive calls tours and appointments required for this position as outlined by Concord your RVPSM and your supervisor.
- Learn and use digital sales systems and conceptual sales processes (i.e. Delphi Cl/TY PMS sales call process etc. and understand the hotels sales strategies (i.e. Marketing Plan rates budgeted goals etc.. Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
- Prepared for and participate in all necessary internal meetings conference calls reporting. planning training and other communications required for this position.
- Endeavor to work in a unified and collaborative way one that fosters teamwork and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the teams overall goals.
- Own your career development and be an advocate for training and Job opportunities that will allow you to continue to hone and develop your talents skills creativity and personal and professional growth.
- Carry out any reasonable requests made by Management and seek to comply with companys policies and procedures.
Benefits of Working for Concord Hospitality
We offer competitive wages. Fulltime associates are eligible to participate in a comprehensive benefit package which includes medical/dental/vision plans life insurance ST/LT disability options 401K options tuition assistance discounted room rates at Concord managed hotels plus training & development and career advancement opportunities.
Why Concord
Concord Hospitality invests in its associates by providing training and development at all levels from interns to executive leaders. Our Associate First culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on and we are proud to recognize them for their hard work dedication and commitment to excellence. We value work life balance diversity and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality Integrity Community Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America
We Are Concord! We support diversity and inclusion through our mission to be a Great Place to Work for All.
Required Experience:
Manager
Employment Type
Full-Time
