Patient Navigator - Site Disease Group - UHealth SoL Mia
Patient Navigator - Site Disease Group - UHealth SoL Mia
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Job Description
Current Employees:
If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet please review this tip sheet.
The University of Miami UHealth at SoL Mia opening September 2025 will bring highquality academic medicine to North Miami Aventura and surrounding communities.
Our expert team of physicians and staff will represent a wide range of specialties including NCIdesignated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute the number one eye hospital in the nation. UHealth at SoL Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as topnotch care from UHealths nationally ranked neurology and neurosurgery programs.
The University of Miami UHealth Site Disease Group at SoL Mia has an exciting opportunity for a Patient Navigator.
CORE JOB SUMMARY
The Patient Navigator (H) facilitates patients ability to obtain services by identifying barriers to care coordinating the development of treatment plans and monitoring the implementation and followup of services ordered by caregivers.
CORE JOB FUNCTIONS
- Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
- Ensures patients have access to insurance and social service programs for which they are eligible.
- Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
- Identifies and resolves real or perceived barriers to care.
- Educates and counsels patients on issues related to their health and life situations.
- Maintains current knowledge of community health welfare resources and any other programs available to patients.
- Handle patient communications and contact healthcare facilities for medical records.
- Address care gaps with the nurse navigator.
- Prepares tracks and processes medical records and pathology specimens. Reviews and file medical records for completeness; use tracking systems for accurate documentation.
- Provides administrative support to the department by answering phones address inquiries and direct calls or take messages Copy fax emailing and mailing records while ensuring confidentiality.
- Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School diploma or equivalent
- Minimum 1 year of relevant work experience
- Experience in a medical office or hospital preferred.
- Ability to process and handle confidential information with discretion
- Ability to communicate effectively in both oral and written form
- Ability to handle difficult and stressful situations with professional composure
- Ability to maintain effective interpersonal relationships
- Ability to understand and follow instructions
Department Specific Functions: (SDG) Navigation Program
- Telephone responsibilities include but are not limited to speaking to the patient and contacting a variety of health care facilities to obtain patient medical record information.
- Address barriers and gaps in care with the nurse navigator.
- Explains consent for obtaining outside records and HIPAA (if applicable) to patient; obtains signatures (may be done via email)
- Submits signed consent to health care centers as appropriate to initiate retrieval of medical records pathology slides xrays and any other pertinent report.
- Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.
- Communicates to the appropriate SDG Nurse Navigator if difficult or unable to obtain a pertinent record.
- Travels within the facility and campus to retrieve records/films/CD/s as needed.
- Prepare pathology slides and submits for consultation.
- Maintains confidentiality of patient information.
- Prepares medical records charts and other relevant documentation.
- Requests tracks and processes pathology specimens accordingly.
- Review medical records for completeness and files documents appropriately.
- Pulls medical records as requested by nurse navigator.
- Uses tracking system and databases to accurately document placement of all medical records.
- Copies faxes emails and mails medical records while ensuring patient confidentiality.
- Answers telephones and responds to questions concerns and directs calls or obtains messages.
- Adheres to University and unitlevel policies and procedures and safeguards University assets.
Knowledge Skills and Abilities:
- Excellent customer service skills are required.
- Strong written and oral communication skills.
- Knowledge of medical terminology is preferred.
- Able to handle multiple tasks simultaneously.
Ability to establish and maintain effective working relationships with patients and staff
- Computer skills Microsoft Office
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H5Employment Type
Full-Time
