Georgetown Store Supervisor

About our company.

M.M.LaFleur is a femalefounded womenswear company based in New York City. We believe the world is a better place when women succeed so we celebrate the modern woman through our clothing styling and community. Our thoughtfully designed pieces are practical comfortable and beautiful and we hope that when you wear them you feel like the most polished and powerful version of yourself. Our goal is to take the work out of getting dressedwhether that means heading to the office networking over brunch leading PTA meetings or anything in between.

M.M.LaFleur is redefining brick and mortar. We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyperpersonalized customer service andwe want you to be on the ground floor of building that experience.

Who are we

Were a group of gogetters who are passionate about reimagining the way women shop and dress for work. We get inspiration from our customers and everything we design has a purpose and a human touch. We think big but we sweat the details and we take our work (but never ourselves) seriously. Were steady but nimble thanks to a whipsmart energetic team thats not afraid to be spy. We are perfectionists who sometimes spill on our clotheswe own our mistakes turn challenges into growth and evolve as we learn. We embrace ambiguity celebrate weird ideas and love a work in progress. We are kind but direct and we practice Kizukaia Japanese word that means empathy in action. We are incredibly proud of the team weve built and were excited to continue evolving as we grow.

About this role.

The M.M. LaFleur Store Supervisorworks directly with MM customers and supports daily operations while executing merchandising and product flow within the store environment. This role will drive revenue through individual selling and maintaining a book of business to drive repeat business. Additionally this role assists with training the team on visual and operational process standards on the sales floor and stockroom to deliver a consistently excellent experience for the MM customer. The Store Supervisor will report to the Assistant Manager.

This role is based onsite in our Washington D.C. Georgetown store and is required to be inperson fulltime.

What will you do

Drive Revenue Through Individual Selling 75

• Be a stylist; ask the right questions assess clients needs and suggest and style products based on their surveys requests and feedback.
• Be a salesperson; understand your sales performance and metrics striving to maximize sales targets.
• Represent the M.M. LaFleur brand through shopping appointments inperson and virtual interactions company events and clienteling.
• Consistently strive to provide the ultimate shopping experience by building genuine relationships and maintaining successful followup strategies.
• Build and maintain a successful book of business through strategic and effective clienteling.
• Drive returning customer engagement & loyalty through proactive outreach.
• Support store events and engagement with the local community.
• Generate appointment and traffic growth to meet sales and KPI goals.

Visual Merchandising and Daily Operations 25

• Champion systems to uphold product maintenance samples and stock levels.
• Perform and effectively lead opening and closing expectations when needed.
• Act as a manager on duty when needed to support daily operations and service flow.
• Complete stocktosales processes including steaming unpacking shipments and organizing inventory using company systems.
• Lead visual standards and execute direction from headquarters to meet brand expectations.
• Communicate effectively and provide solutionsbased feedback to the Assistant Manager Market Manager and partners at headquarters regarding visual direction and product needs with the goal of creating the best experience for our customers and team.
• Stay current on our merchandise events promotions policies and services.
• Strategize and take initiative to increase individual and store productivity.
• Become fluent in inventory management merchandising POS and company procedures.

Who are you

• You have the ability to connect feel empathy for and interact easily with those around you. You know how to ask the right questions and give the right feedback.
• You are passionate about meeting new people and helping others.
• You are responsible; you show up on time and ask questions when youre unclear.
• You are laserfocused on the achievement of sales and clienteling goals.
• You have brand knowledge and the ability to create personal styling experiences.
• You are committed to an errorfree world (e.g. no typos.
• You have a positive cando attitude. Nothing is above or below you.
• You have fashion and sales experience and youre a customer service whiz!
• You thrive in a fastpaced environment and can quickly problemsolve.
• You are skilled in change management and understand that were a growing company.
• You exhibit professional communication and behavior both internally and externally.
• You are comfortable with quickly learning and adapting to techn
• You can work fulltime 40 hours per week) including weekends and evenings.

• Physical Requirements:
• Position requires prolonged periods of standing/walking.
• May involve reaching crouching kneeling stooping and color vision.
• Frequent use of computers and other technology necessary to perform job functions including handheld equipment cash register and ability to process register transactions.
• Frequently lift/move up to 30 lbs.

Compensation:

• Base hourly rate is $24.00 monthly commission
• Employee Discounts include 60 off full price 50 off sale items
• Pretax commuter and parking benefits
• For Full Time: health benefits PTO and 401k