Engineer I Field Service
Engineer I Field Service
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.Job Description
Engineer I Field Service
Position Objective
The Field Service Engineer (FSE) performs customer installs repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. The FSE engages with customers and provides the highest quality of service in a professional and timely manner.
Core Responsibilities
- Provides onsite installation of instruments upgrades updates repairs and planned maintenance service.
- Displays integrity understanding tact fairness and outstanding technical knowledge in all customer interactions encouraging strong and longlasting relationships.
- Achieves specified revenue targets while satisfying customer needs through efficient instrument repair installations and preventive maintenance services.
- Interacts with customers to offer and close the sale of service contracts and other service products providing them with bestinclass support and ensuring their complete satisfaction.
- Collaborates with internal partners to resolve customer issues and improve operational processes
- Follows all reporting responsibilities for Cloud For Service Ticket dispatch (C4S) addressing any issues that arise submitting Field Problem Reports (FPR) and Field Service Reports (FSR) promptly and accurately.
- Is familiar with and follow policies that pertain to the handling of spare parts: ordering usage returns physical count car stock management etc.
- Implements Qualification & Validation Products at customer sites
- Maintains their technical competency level servicing new instruments and problems by attending trainings staff meetings and staying up to speed on new products markets customers and competitors.
- Handles travel expenses and follows company travel policies and guidelines ensuring costeffective and efficient travel arrangements.
- Perform other related tasks as needed and/or assigned.
Education Requirements
Requires a bachelors degree in engineering biology chemistry or related field
Required Qualifications
- Minimum of 3 years working in a related science engineering and/or customerfacing role.
- Uses effective questioning techniques to identify customer needs and provide tailored solutions.
- Exercises judgment in setting work priorities and identifies next steps to ensure efficient and effective service delivery.
- Demonstrates a high level of autonomy and selfmotivation requiring limited supervision.
- Actively participates as a positive influence to the team encouraging a collaborative work environment.
- Quickly adapts to change by using new technologies and methodologies to continuously improve performance and stay ahead.
Preferred Qualifications
- Experience in a clinical diagnostics and/or other regulated environment ensuring compliance with industry standards and regulations.
- Shows an ability to quickly grasp and comprehend IT systems and processes using technology to improve service delivery.
- Experience in related product applications enabling a deep understanding of customer assays and technical requirements.
Job Environment
Frequent travel to customer sites is required and ranges from 2575 of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Work safely with chemicals and hazardous materials. Work overtime and flexible shifts.
Employment Type
Full-Time
