Customer Service Representative - Avenel NJ
Customer Service Representative - Avenel NJ
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Job Description
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family this is the place for you!
Performance Team handles endtoend warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.
Summary:
The Customer Service Representative has daily interactions with company customers regarding their accounts and is the first point of contact for orders problem resolution and all account communications.
Essential Duties and Responsibilities:
- Talks with customer by phone or in person and receives orders for assigned account(s).
- Supervises assigned account(s).
- Delivers on customer expectations.
- Completes required customer documentation provides information regarding charges for services requested communicates changes with accounts and ensures orders and changes are executed.
- Addresses complaints concerning billing or services rendered; refers escalated issues regarding service failures to applicable departments for investigation.
Education and/or Experience:
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Proficiency in the use of computers; MS Office programs.
Company Benefits:
- Medical
- Dental
- Vision
- 401k Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range:
$20.00 23.00 an hour
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
You must be authorized to work for any employer in the U.S.
Performance Team is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leaveveteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website apply for a position or perform a job please email us at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
