Bilingual Customer Service Representative
Bilingual Customer Service Representative
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
Bilingual Customer Service Representative
Fluent in French and English This hybrid call center role offers a dynamic mix of customer service and billing support for insurance and banking clients. Use tools like Guidewire enjoy flexible shifts and access strong career development wellness programs and a competitive compensation package.
What is in it for you:
Annual salary: $47.000 $49.000 based on experience.
Permanent fulltime position (37.5 hours per week).
Initial training provided fulltime 4 6 weeks in office and then a hybrid schedule of 2 days per week in the office (Tuesdays and Wednesdays).
Compelling rewards package including base compensation eligibility for annual bonus retirement savings share plan health benefits personal wellness and volunteer opportunities.
Outstanding career development opportunities.
Support for professional development and continuing education.
Competitive vacation package (4 weeks vacation) with the option to purchase 5 extra days off per year.
Employeedriven programs focused on gender LGBTQ origins diversity and inclusion.
Corporate wellness programs to support employees physical and mental health.
Work schedule:
Hybrid schedule with 2 days inoffice a week (typically Tuesday and Wednesday with flexibility based on business needs).
Rotating shifts between Monday and Saturday scheduled between 8:00 am and 8:00 pm (Saturday shifts run from 8:30 am to 4:30 pm with a weekday off typically Thursday or Friday in lieu).
Training period of 4 to 6 weeks conducted inoffice Monday to Friday from 9:00 am to 5:00 pm.
Responsibilities:
Handle inbound billing inquiries from both licensed insurance advisors and direct clients.
Investigate and resolve billing discrepancies in coordination with insurance partners and underwriters.
Communicate empathetically and professionally via phone and email.
Provide outstanding customer service acting as a company ambassador.
Process payments and waivers with accuracy using Guidewire.
Maintain clear and supportive communication in a fastpaced setting.
What you will need to succeed:
College diploma (preferred); however strong relevant experience will be considered in place of formal education.
1 2 years experience in a contact center environment preferably within insurance or banking.
Experience using Guidewire or similar billing/customer systems.
Strong problemsolving skills and the ability to resolve customer concerns effectively.
Ability to multitask and adapt quickly in a fastpaced evolving environment.
Clear professional communication skills with strong email and phone etiquette.
Excellent written and verbal communication skills.
Bilingual in English and French to support clients in both languages.
Proficiency in Microsoft Word Excel and webbased/Windows applications.
Reliable attendance and punctuality.
Flexibility to work rotating shifts including evenings and Saturdays.
Why Recruit Action
Recruit Action (agency permit: AP2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVI200525
Employment Type
Full Time
Key Skills
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