Job Classification:

We are searching for a dynamic and techforward leader to join our team as Director New Business Service Channel Leader. This operations role is crucial in driving Retirement Strategies customer satisfaction and service excellence culture. The ideal candidate will excel in fostering strong relationships with key stakeholders in sales leverage technology for transformative process improvements and maintain strict accountability for cost center performance.

The current EWA for this position is Hybrid in Shelton CT Newark NJ or Dresher PA. Virtual Applicants will be considered on a case by case basis

In This Role You Will Be:

• Directly accountable for leading a team of leaders that oversee all daytoday operations for an aligned Annuity Sales Channel.
• Responsible for their respective portion of the New Business cost center. Leads all work and decisionmaking related to capacity models forecasting and hiring required to achieve KPIs for their team.
• Serve as the senior contact between operations and designated Sales executives to ensure seamless communication and collaboration.
• Work closely with sales leadership to understand their needs and provide operational support to achieve sales targets. Create a one team culture that ensures connectivity between both departments.
• Partners with the operational controls team to ensure adherence to Prudentials process and procedures.
• Stay abreast of industry trends and emerging technologies to recommend innovative solutions that allow for improved client experiences or scalability.
• Represent Prudential in industry forums (e.g. IRI working groups OMR etc. as well as broker/dealer offsites. Takes on leadership positions where possible to ensures industry objectives align to Prudential strategy.

• Collaborate with the Journey and GotoMarket teams to support the launch of new systems tools and products ensuring minimal disruption to daily operations.

• Oversees and supports a key vendor partner who handles backoffice operations.
• Identifies and drives change in the organization that enhances customer experience improves the employee experience and improves business results.

What Youll Need:

• Operational Excellence & Leadership: Expertise in overseeing daytoday operations within the Individual Annuities business (or similar sectors). Has an established record leading large teams including leaders of leaders while raising up talent. Has the ability to inspire and motivate all levels of the department to meet/exceed key performance indicators (KPIs).
• Sales Relationship Management: Exceptional relationshipbuilding skills with key stakeholders that support the operation. Is capable to serve as a senior contact for leadership and can present in large forums as needed 50100 attendees)
• Capacity Modeling and Financial Acumen: Knows how to manage cost centers with defined financial targets and can make datadriven decisions surrounding near and longterm staffing forecasting and capacity planning.
• Technology and Process Improvement: Has a techforward mindset and is passionate about driving towards industry modernization and innovation.
• Industry Representation and Thought Leadership: Ability to represent the organization in industry forums and working groups ensuring alignment of industry objectives with company strategy.
• Change Management and Continuous Improvement: Strong change management skills with the ability to identify and drive organizational changes that enhance customer and employee experiences. Continuous improvement mindset with a focus on identifying opportunities for process improvements and implementing effective solutions.
• Communication and Collaboration: Excellent communication skills capable of engaging effectively with frontline staff clients leadership and key stakeholders. Exhibits strong decisionmaking and problem resolution skills while working in a fastpaced environment.
• Educational and Professional Requirements: Bachelors degree or equivalent experience is required; Masters degree preferred. Up to 10 travel may be required.

At Prudential you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning gigs and job opportunities. We offer a suite of services including 1:1 Career advice on demand resources and networking to propel your career forward.

Were a global organization full of outstandingly dedicated people who arent afraid to think differently challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work offering flexibility while delivering on our Purpose.

What we offer you:

• Market competitive base salaries with a yearly bonus potential at every level.