Hospitality Deployment Sr Lead Technician
Hospitality Deployment Sr Lead Technician
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating endtoend service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of endtoend IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
As a Hospitality Deployment Senior Lead Technician you will be the resident expert and consultant for Hospitality customer environments such as the Restaurant Fast Food and Travel industries. You will provide hardware software and structure cabling technical service. Your expertise will be used for support of installation configuration and problem resolution in Hospitality IT/Network/Infrastructure environments. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a regular basis sometimes with short notice you will travel to customer locations nationwide so a flexible work schedule is a must. You will also be responsible for leading and guiding other field technician resources remotely and in person.
What youll do as the Hospitality Deployment Senior Lead Technician:
The requirements below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
- Build and maintain strong relationships with customers through effective communication and superior technical support.
- Install configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Create work instructions run books and installation documentation.
- Act as the technical liaison between the Zones team and the customer
- Travel to customer locations and possess a flexible work schedule this will require overnight stays.
- Lead the installation troubleshooting repair and maintenance of instore Hospitality IT products.
- Provide detailed professional assistance to customers for technical inquiries troubleshooting issues and resolving concerns related to products and services.
- Maintain a strong knowledge of all Hospitality products services warranties and troubleshooting procedures to provide technicians and customers with accurate information and timely solutions.
- Ensure that all customer repairs and installations meet or exceed company standards for quality and performance.
- Ensure that all necessary tools and test equipment are available to the field technicians to deliver Five Star Service.
- Lead the development of ongoing Hospitality technical training curriculums for field technicians.
- Responsible for your own vehicle with mileage reimbursement for local travel.
- Provide own cell phone (monthly company reimbursement)
- Other duties as assigned.
What you will bring to the team:
- High School diploma or equivalent. Associates degree preferred and at least 5 years of strong experience with Hospitality IT systems related peripherals structure cabling and common software programs and Operating Systems.
- 5 years experience with desktop/laptop hardware.
- 5 years experience with structure cabling.
- A certification
- Cabling and communication expertise should include Coax Copper Wireless VOIP and Fiber technologies.
- Ability to travel up to 75 (including a weekend departure traveling during offhours and frequent overnight stays)
- Experience in leading and directing teams (provide training and support)
- Extensive Hospitality and Point of Sale experience
- Server and Network rack and stack connectivity
- Familiarity with standard Windows O/S and Office suites.
- Apple iOS knowledge
- Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer including vendor warranties.
- Ability to perform final configuration tasks on customer premises.
- Digital Signage experience desired
- Excellent customer service skills.
- Excellent verbal written and presentation communication skills.
- Experience in a leadership or supervisory role is highly preferred.
- Valid drivers license.
- Ability to lift 50 lbs.
Qualified candidates can expect an hourly range of $38.46 $45.67 an hour.
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Zones offers a comprehensive Benefits package
While were committed to providing toptier solutions were just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
While were committed to providing toptier solutions were just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones work is more than a job it is an exciting career on a global team that is client centric has a passion for technology embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Zones participates in EVerify. EVerify is a system that compares information from a team members Form I9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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