IT Applications Support Specialist
IT Applications Support Specialist
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Job Description
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Qualifications:
- Strong problemsolving skills and attention to detail
- Proficiency in SQL databases or tools relevant to the applications
- Excellent communication and interpersonal skills
- Ability to work both independently and as part of a team
Preferred Qualifications:
- Experience with case management and financial software is a plus
- Familiarity with ITIL framework or similar IT service management methodologies
- Certifications in relevant technologies or methodologies (e.g. ITIL SQL)
Minimum Entrance Requirements:
I. An associates degree with a major in the field of computer science information technology or related field; or:
II. Two years of successfully completed course work toward a bachelors degree with a major in the field of computer science information technology or related field; Or:
III. A diploma for completion of a two year fulltime or equivalent parttime program in a recognized nondegree granting business or vocational/technical school above the high school level with a major in the field of computer programming information technology or related field; Or:
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming information technology or related field; Or:
V. Relevant military skills in system maintenance and management user support troubleshooting user training software installation and cybersecurity for computer networks and databases from experience in the below or related occupational specialties:
Information Technology Specialist
- Communications Specialist
- Cybersecurity Technician
- Signal Corps Personnel
- Logistics and Maintenance Training
Prior experience is desirable but not required; the successful candidate will receive onthejob training.
What the Commission offers:
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A collaborative and inclusive work environment
- Flexible work arrangements
- Potential for remote work following probationary period
Comments:
All Commission employees must be sensitive to the confidential nature of the Commissions functions and must comply with all confidentiality requirements.
Pay rate:
The starting salary range for this position is $35000 to $41000 depending on experience. This position is funded from the Commonwealths annual operating budget and is subject to appropriation.
How to Apply:
Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson Executive Director at . Resumes submitted without a cover letter will not be considered.
Deadline date: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.
The State Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender pregnancy age national origin disability sexual orientation gender identity or expression or other factors protected by law.
Attention applicants: Please do not apply for this position using the MassCareers website. If you apply through the apply online link above on this MassCareers page you will not be considered for this position.
How To apply: Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson Executive Director at . Resumes submitted without a cover letter will not be considered.
Deadline date: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.
You have successfully applied to the position only when you receive an email from the Ethics Commission. If you just receive an email from MassCareers and not one from the Ethics Commission you have not successfully applied. Please callwith any questions.
The mission of the State Ethics Commission is to foster integrity in public service in state county and local government to promote the publics trust and confidence in that service and to prevent conflicts between private interests and public duties. We strive to accomplish this mission by conducting ongoing educational programs providing clear and timely advice and fairly and impartially interpreting and enforcing the conflict of interest and financial disclosure laws. Please see our website for more information:
The Applications Support Specialist will be responsible for providing technical support for all agency applications ensuring they run smoothly and efficiently and will work closely with users to resolve issues implement updates and enhance applications performance.
- Serve as the primary point of contact for both internal and external inquiries and issues relating to the Commissions three applications: the legal case management system the online conflict of interest law training application and the statements of financial interests efiling and management application
- Troubleshoot and resolve applications and hardware problems in a timely manner
- Assist with setup troubleshooting and maintenance of all Commission electronics including desktop and laptop computers and peripherals and office printers
- Collaborate with development teams to communicate user feedback and suggest improvements
- Monitor applications performance and implement optimizations as needed
- Provide user training and support documentation to enhance user experience
- Participate in applications testing and quality assurance processes
- Maintain and update system documentation and procedures
- Assist with software installations upgrades and patches and inventories and surplus listings
- Stay current with industry trends and best practices in applications support
Supervision: The IT Applications Support Specialist reports directly to the Executive Director
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System Requirements
Required Experience:
Unclear Seniority
Employment Type
Part-Time
