Problem Resloution Officer
Problem Resloution Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Chloeta is seeking a skilled Problem Resolution Officer to provide assistance to subrecipient inquiries and facilitates the resolution of subrecipient problems/conflicts and ensures compliance with State Federal and local laws regulations and policies for the States FEMA Public Assistance Program.
Job Classification: 1099 Contractor Call when needed
Duty Station: Remote/virtual Nationwide
Travel: This position may require travel to client locations and project sites.
Duties/Responsibilities
Identifies and analyzes data and information which may suggest a developing pattern of problems or complaints
Provides the State leadership with courses of action to intervene/correct the situation
Monitors project compliance with applicable federal and state laws regulations and policies.
Evaluates the root causes of issues related to eligibility compliance project timelines or funding
Works closely with applicants subrecipients and FEMA representatives to gather relevant information
Serves as the primary point of contact for applicants and subrecipients experiencing challenges
Communicates decisions outcomes and next steps clearly and promptly to all parties involved
Develops actionable solutions to address eligibility disputes cost recovery issues and project delays
Coordinates with FEMA specialists state agencies and other teams to ensure resolution actions are implemented effectively
Ensures that resolution actions align with FEMA program requirements and maintain proper documentation for auditing purposes
Provides feedback to FEMA and other relevant authorities on potential policy or process enhancements based on recurring issues
Required Skills/Abilities
Knowledge of construction and engineering architecture environmental assessments historic preservation insurance
Knowledge of the Stafford Act or the National Flood Insurance Act (NFIA) programs e.g. PA IA and HMGP
Extensive knowledge of the operational and regulatory aspects of the FEMA Public Assistance Program
Exceptional interpersonal and communication skills
Comprehensive understanding of FEMA grant programs including Public Assistance (PA) Hazard Mitigation Grant Program (HMGP) and others
Familiarity with FEMA guidelines policies and compliance requirements
Ability to interpret and apply federal regulations to ensure compliance
Strong organizational skills and meticulous attention to detail ensuring accuracy in all aspects of grant management and reporting
Comfortable adapting to evolving priorities and requirements
Dedication to delivering highquality results that align with organizational goals and community needs
Ability to manage multiple projects and priorities in a dynamic environment
Familiarity with FEMA GO Grants Portal and other grant management platforms
Education and Experience
Required: Bachelors degree in public administration Emergency Management Business or a related field
Required: At least three 3 years of relevant experience working in one or more of the technical fields of construction and engineering architecture environmental assessments historic preservation insurance and knowledge of federal regulations pertaining to the FEMA Public Assistance Program
About Chloeta
Chloeta is a Native American owned enterprise providing a diverse range of engineering scientific and technical solutions to support military energy homeland security emergency preparedness and critical infrastructure requirements.
Required Experience:
Unclear Seniority
Employment Type
Contract
