Program Manager SUD Operations Emergency Medicine Grants
Program Manager SUD Operations Emergency Medicine Grants
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1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
ExemptSchedule Details:
Monday through FridayScheduled Hours:
8am5pmShift:
1 Day Shift 10 Hours (United States of America)Hours:
40Cost Center:
Emergency Medicine GrantsThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
The Program Manager SUD Operations will oversee the daily operations of the hospitalbased substance use disorder (SUD) program. This role involves ensuring the efficient functioning of the program overseeing the monitoring tracking and reporting of patient data to the state and maintaining compliance with regulatory standards. Works with the leadership team to identify design and deploy operational technology and regulatory improvements or requirements.Program Manager
Substance Use Disorder (SUD) Operations
Job Summary
The Operations Manager SUD Programs is responsible for the overall management and supervision of our hospitalbased substance use disorder (SUD) initiative ensuring highquality service delivery regulatory compliance and effective datadriven decisionmaking. This position combines program operations logistics management clinical data collection and supervision working closely with internal teams program leadership external stakeholders and funding agencies to advance the programs mission.
This role requires strong leadership organizational skills process improvement expertise project management and written communication abilities to optimize workflows oversee surveybased data collection and ensure efficient program . The Operations Manager will also play a key role in interpreting and reporting clinical data coordinating logistics identifying and addressing operational issues managing quality improvement initiatives and supporting policy and funding efforts.
This work is funded through a fouryear contract with the Massachusetts Department of Public Health (MA DPH) / Bureau of Substance Addiction Services (BSAS).
Key Responsibilities
1. Program Operations & Logistics Management
- Lead daytoday operations of the hospitalbased SUD program ensuring effective and efficient service delivery.
- Oversee program logistics including scheduling resource allocation and workflow coordination across teams.
- Supervise and support program staff including survey/data coordinators and clinical support roles.
- Develop implement and refine policies and procedures to enhance program efficiency and regulatory compliance.
- Ensure compliance with all state and federal regulations including reporting requirements for MA DPH/BSAS.
- Utilize Lean methodologies to streamline processes eliminate inefficiencies and enhance program performance.
- Assist with training and education of new standards operations and technology solutions and new regulations.
2. Data Collection & Reporting
- Manage survey and data collection processes ensuring accuracy and completeness.
- Work closely with hospital teams to collect relevant clinical information and coordinate reporting efforts.
- Conduct quality assurance checks on collected data and oversee reporting dashboards to track program performance.
- Prepare and present reports for hospital leadership state agencies and community partners on program performance and patient outcomes.
- Utilize BSAS online portal for data entry tracking and compliance reporting.
- Establish monitor and maintain operational dashboards and metrics.
3. Stakeholder Engagement & Communications
- Serve as the primary liaison with internal teams external partners leadership and funding agencies to communicate program progress and impact.
- Develop written communications presentations and reports to share program findings progress and updates.
- Collaborate with clinical teams community organizations and regulatory bodies to enhance program accessibility and effectiveness.
- Assist in grant writing funding proposals and strategic planning to sustain and expand SUD services.
4. Quality Improvement & Innovation
- Identify and implement process improvements to enhance operational efficiency and patient outcomes.
- Apply Lean principles to improve workflows reduce waste and drive programmatic enhancements.
- Evaluate new technology reporting tools and data tracking methods to optimize workflow.
- Coordinate training initiatives for staff to ensure best practices in data collection logistics and patient engagement.
Qualifications
Education & Experience
Required:
- Bachelors Degree in Public Health Communications Business Administration Healthcare Administration or a related field.
- Minimum 5 years of experience in operations management project management logistics or program administration preferably in healthcare social services or an operationally complex setting.
Preferred:
- Lean Yellow Belt certification or experience with Lean process improvement methodologies.
- Experience with BSAS survey administration and the online portal for data entry and reporting.
- Strong background in logistics management workflow coordination and program .
- Experience in marketing communications or writing professional reports and documentation.
- Familiarity with healthcare data management regulatory compliance or community health programs.
- Experience with grantfunded programs healthcare policy and stakeholder engagement.
Skills & Competencies
- Excellent organizational and logistics management skills to coordinate program activities efficiently.
- Strong written and verbal communication abilities with experience developing reports presentations and stakeholder communications.
- Analytical expertise in data collection quality assurance and program evaluation.
- Proficiency in Microsoft Office (Excel Word Outlook) and BSAS online data entry systems.
- Ability to apply Lean methodologies to improve efficiency and program performance.
- Commitment to cultural competence patientcentered care and inclusivity.
Work Environment
- Hybrid work with virtual and inperson meetings for stakeholder engagement and program monitoring
- Primarily hospitalbased with interaction across clinical and administrative teams.
- Flexible schedule may be necessary to accommodate participant availability and program needs.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Required Experience:
Manager
Employment Type
Full-Time
