Senior Customer Success Manager - Strategic Accounts Germany

Join Wire the leading endtoend encrypted communication platform revolutionizing secure collaboration for businesses critical infrastructure and governments. We prioritize privacy as a fundamental right providing organizations across industries with the most secure communication experience possible. Our cuttingedge encryption technology and robust security measures have made us a trusted partner in the technology finance healthcare and government sectors. If youre driven by the mission to redefine secure communication and want to be part of an innovative and dynamic team join us at Wire. Together well build a world where privacy and security are the foundation of modern communication.

• Employment Type:Permanent

• Role:Senior Customer Success Manager Strategic Accounts (Germany)

• Experience Required: Minimum 7 years in Customer Success or Account Management

• Working Hours:Full Time

• Working Location:Office in Berlin or Remote in Germany.

• Frequent Travel:Bonn & Heilbronn

• Reports to: Head of Customer Success & Support

• Desired Start Date: April 1st 2025

Position Overview

Responsibilities

• Strategic Account Management:Serve as the primary contact for two highprofile government and CNI accounts with the possibility of growing to a maximum of five.

• Business Plan:Create Manage and Deliver a clear business plan for the two key accounts focused on multithreaded stakeholder engagement solution delivery adoption and expansion.

• Public Sector Expertise:Navigate the complexities of the German public sector across both Federal and State level understanding procurement regulations frameworks and the broader partner ecosystem.

• Stakeholder Engagement:Develop and maintain strong relationships with senior decisionmakers including government officials procurement managers and technical teams.

• Customer Advocacy:Act as a trusted advisor to government clients ensuring they derive maximum value from Wires secure communication solutions.

• Product Adoption:Work closely with clients to drive platform adoption provide training and ensure best practices are followed.

• Renewals & Expansion:Identify opportunities to expand Wires footprint within existing accounts by leveraging public sector procurement frameworks and strategic partnerships.

• Collaboration:Work closely withSales Marketing and Product teamsto align customer needs with Wires product roadmap and ensure customer success stories are shared internally.

• Issue Resolution: Handle customer concerns with urgency working crossfunctionally to resolve technical or servicerelated challenges inline with our Support Teams.

• DataDriven Insights: Monitor customer engagement and satisfaction metrics proactively addressing risks and identifying areas for improvement.

• Nationality:German national (due to the nature of the accounts managed)

• Language Skills:Fluency inGerman and Englishis essential.

• Experience:Minimum 7 years in Customer Success Account Management or Government Relations ideally within the technology SaaS or cybersecurity industry.

• Sector Expertise:Strong understanding of the German public sector structure politics procurement frameworks and partner ecosystem.

• Critical National Infrastructure (CNI) Knowledge:Experience working with or managing accounts in food supply chain energy transportation telecommunications or government security agencies.

• Strategic Relationship Management:Proven track record of working with highlevel government and enterprise stakeholders.

• Technical Acumen:Clear experience and ability to understand and articulate technical concepts related tosecure communication messaging and collaboration technologies

• ProblemSolving Skills:High agency and analytical mindset with a proactive approach to identifying and addressing customer challenges.

• Communication Skills: Strong interpersonal and presentation skills with the ability to influence and build trust at all levels.

• Flexibility: Ability to travel within Germany for key account meetings and industry events when necessary.

• Join a marketproven >1000 customers) company and drive Wire to become the worldwide market leader.

• 30 days of vacation entitlement allowing you to take welldeserved time off and maintain a healthy worklife balance.

• Competitive salary and bonus structure recognizing your contributions and success.

• Investment in professional development with an annual education budget and access to topnotch learning resources.

• A beautiful office in the heart of Berlin offering a hybrid work environment that balances flexibility with personal connections.

• Access to an Urban Sports Club subscription ensuring a healthy worklife balance.

• Enjoy fresh breakfast in the office daily fruits snacks free soft drinks and premium coffee.

• Be part of an inclusive team that values diversity equality and collaboration.

If youre ready to make an impact and contribute to the success of Wires customers wed love to hear from you! Please send your application or any questions to

We look forward to welcoming you to our team!