Head of Regional ExternalTraining Operations
Head of Regional ExternalTraining Operations
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$ 102750 - 137000
1 Vacancy
Job Description
Great that youre thinking about a career with BSI!
Head of Regional Training Operations Assurance
Location: US or Canada Hybrid
About the role:
Are you a dynamic leader with a passion for driving operational excellence and enhancing client experiences As the Head of Regional Training Operations you will oversee and optimize BSIs Training Operations across the US Canada Mexico and Brazil. This role is pivotal in ensuring our training programs meet the highest standards while delivering exceptional service to clients. Youll have the chance to lead a talented geographically dispersed team shape strategic initiatives and help BSI maintain its position as a leader in the industry.
Reporting directly to the Training Director Americas Assurance you will play a critical role in shaping training delivery ensuring compliance and driving operational efficiency that supports revenue generation across the Americas.
In your day to day you will be responsible for:
- Lead with Precision: Oversee all regional training operations including scheduling resource allocation and program delivery across the Americas.
- Optimize Operations: Ensure training programs meet both internal and external accreditation standards while maintaining cost efficiency and high client satisfaction.
- Drive Compliance: Ensure all instructors and programs comply with the required standards (e.g. Exemplar Global IRCA) and maintain BSIs exceptional reputation for quality.
- Team Leadership: Lead mentor and inspire a highperformance team across the Americas fostering a culture of collaboration and continuous improvement.
- ClientCentric Strategy: Collaborate with Sales and Marketing to ensure training services align with business development strategies and client needs.
- Innovate for Impact: Drive operational improvements through innovative solutions and anticipate market trends to support future growth and competitiveness.
- Measure Success: Monitor and report key performance indicators (KPIs) including operational efficiency client satisfaction and team performance to optimize training operations.
To be successful in the role you will have:
- Proven Leadership: 710 years of experience in regional operations management with a strong track record in training professional services or the education industry.
- Operational Excellence: Extensive experience in managing P&L resource allocation and ensuring compliance across multiple regions.
- CrossBorder Expertise: Demonstrated success leading teams across diverse cultures and countries.
- Tech Savvy: Proficiency in CRM tools (e.g. Salesforce) and Learning Management Systems (LMS) and strong data analysis skills.
- Strong Communication Skills: Exceptional ability to build relationships and influence stakeholders at all levels of the organization.
- Problem Solver: Strong analytical and problemsolving skills to drive continuous improvements in operational performance.
- ResultsOriented: A goaldriven mindset with the ability to balance profitability with purposedriven priorities.
Preferred Qualifications:
- Multilingual: Fluency in Spanish French or Portuguese is a plus.
- Educational Background: A Bachelors degree in business operations management or a related field (MBA preferred).
Why BSI
At BSI we believe that excellence is not just a goal its a mindset. We are a global leader in standards development and assurance trusted by over 86000 clients worldwide. When you join BSI youre not just taking on a job youre contributing to a mission that impacts industries from aerospace to healthcare.
BSI offers:
- Competitive salary and benefits
- Flexibility in working arrangements to suit your lifestyle
- A chance to lead and innovate in a fastpaced global environment
- Opportunities for professional development and career growth
- A collaborative inclusive and dynamic workplace
Salary Range:
The salary for this position can range from $102750 to $137000 annually depending on experience location and internal compensation factors.
Do you believe the world deserves excellence
If youre ready to lead operations in a company committed to continuous improvement client satisfaction and global impact then BSI is the place for you. Apply now to be a part of our global family and drive the future of training operations in the Americas!
Diversity & Inclusion:
BSI is an Equal Opportunity Employer. We embrace diversity and are committed to fostering an inclusive environment where all employees can thrive and succeed.
Accommodations:
If you require any reasonable accommodations during the recruitment process please let your Talent Acquisition Partner know. We are here to support you.
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting facetoface interviews where appropriate and possible. If you are invited to a facetoface interview but feel more comfortable with conducting the interview virtually please speak to a member of our recruitment team.
Required Experience:
Director
Employment Type
Intern
