Renewals Advisor - 1 year contract
Renewals Advisor - 1 year contract
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Join a Challenger
Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If youre not afraid of taking on big challenges and redefining the future you belong with us. Youll get to work with people who will encourage you to reach new heights. We like to keep things fun ask questions and learn together.
We are a big (and growing! family. Overall we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks whollyowned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples lives. Our customers have named our EQ Bank digital platform eqbank one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Renewals Advisor is responsible for establishing and maintaining a professional relationship with borrowers and/or brokers whose mortgages are approaching maturity. They must review each individual file assess clients needs provide necessary information and negotiate renewals with the ultimate goal of retention while adhering to the banks set policies and procedures.
The Work !
- Retention 60
- Proactively establish and maintain contact with borrowers in the assigned portfolio of loans 90 to 180 days prior to maturity positively representing the bank through the renewal process with a strong emphasis on superior customer service ultimately with the goal of retaining them as Equitable Bank borrowers. This includes the ability to work professionally with authorized mortgage brokers
- Negotiate renewals within a predetermined pricing range attempting to offer the borrower the best product while maximizing the banks profit while adhering to the underwriting criteria timelines and other policies and procedures
- Assess borrowers on an individual basis making knowledgeable recommendations that are best suited to address their needs whilst maintaining and upholding the Banks interest. This includes monitoring mortgages that no longer meet Equitable Banks risk assessment standards working with these borrowers and/or third parties (brokers/lawyers) to ensure that they are able to transition in an efficient and timely manner
- Be selfdirected and organized able to balance and upkeep the daytoday maintenance of five months worth of loans in a large portfolio. This includes but is not limited to ensuring 24 hour turnaround time on email requests and one hour turnaround time on all phone messages
- Administration 30
- Prepare loan renewal documents for individual borrowers processing said documents once signed and returned by borrowers
- Ensure all procedural and compliance requirements are met to minimize the banks exposure to risk and that all documents meet legal requirements and are electronically archived correctly for future reference
- Ensure all actions to the file are accurately and consistently documented on the customer tracking database
- Ensure the file has met all AntiMoney Laundering and AntiTerrorist Financing requirements as stipulated by procedures to minimize the banks exposure to risk
- Reporting 5
- Systematically track all interactions with borrowers and other external parties
- Keep monthly portfolio spreadsheets up to date and available for review by management upon request
- Other 5
- Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management
- Be team oriented showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers
Lets Talk About You !
- Completed postsecondary program in a related discipline and/or 23 years of experience in a related field
- Superior interpersonal and communication skills both written and verbal
- Strong decision making and problem solving abilities
- Ability to perform under pressure
- Basic mathematical skills
- Exemplary analytical abilities
- Strong customer service and negotiation skills
- Computer literate (MS Outlook MS Word MS Excel)
- Selfmotivated to meet tight deadlines
- Results/goal achievement oriented
- Ability to seamlessly balance multiple priorities simultaneously; organized multitasking
- Team oriented
- Working knowledge of residential mortgages and processes and thorough understanding of products offered by Equitable
- A general understanding of current mortgage market trends
What we offer For fulltime permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental topup while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and perspectives. In tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrierfree recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond.All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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