Client Success Manager -
Client Success Manager -
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Job Description
Job Title: Client Success Manager
Location: Remote (Atlantic Time Zone)
Salary Range: up to 1800 USD
Work Schedule: Monday Friday 10:00 AM to 6:00 PM (Atlantic Time Zone)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a growing digital marketing agency that provides website and SEO services to small businesses across North America. The team is fastpaced valuesdriven and committed to delivering real results with integrity and transparency.
Position Overview:
The Client Success Manager is a fulltime clientfacing role responsible for delivering a smooth onboarding experience maintaining strong relationships and driving client retention through proactive communication and reporting. You wont be executing technical SEO or development work but you will play a key role in ensuring client satisfaction and internal alignment across all touchpoints.
Key Responsibilities:
Client Management:
- Serve as the main point of contact for 4050 clients.
- Conduct regular checkins and monitor client satisfaction.
- Identify churn risks and upsell opportunities.
Onboarding:
- Manage onboarding from sale to handoff within 7 days.
- Coordinate with internal teams to ensure a smooth start.
- Set clear expectations and build strong first impressions.
Reporting & Insights:
- Deliver monthly reports with clear insights and next steps.
- Translate technical data into clientfriendly language.
- Flag and escalate clientside issues as needed.
Internal Coordination:
- Ensure deliverables align with client expectations.
- Follow up with team members to maintain project momentum.
- Recommend improvements to internal processes and documentation.
Qualifications:
- Proven experience in a clientfacing role (ideally within a digital agency).
- Strong communication skills in American English (written and verbal).
- High emotional intelligence and client empathy.
- Excellent time management and organizational skills.
- A background understanding of digital marketing SEO and website concepts.
- Confident in handling tough conversations and offering proactive solutions.
- Familiarity with tools like Slack Monday Google Suite and SEO platforms (Ahrefs Mangools etc..
NicetoHaves:
- Experience managing a large client portfolio 40 accounts).
- Exposure to agencystyle workflows and client reporting.
- Comfort using or learning SEO and analytics tools.
- Background in customer success account management or retention strategy.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
