Italian Customer Expert
Italian Customer Expert
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Operations Customer Expert I
About the Role:
We are seeking a motivated and customerfocused Operations Customer Expert I to provide exceptional customer service over the phone in Italian. In this role you will play a crucial part in ensuring customer satisfaction and loyalty by effectively addressing and resolving their issues.
Responsibilities:
- Provide B2C customer support for private customers handling inbound calls.
- Assist customers with device issues subscription problems billing inquiries and more.
- Deliver an excellent customer experience by being empathetic understanding and helpful.
- Proactively identify sales opportunities and promote relevant products or services.
- Maintain a positive and professional demeanor ensuring each customer feels valued and supported.
Qualifications:
- Fluency in Italian both written and spoken.
- Previous experience in customer service or a similar role is preferred.
- Strong communication and interpersonal skills.
- Energetic proactive and salesoriented mindset.
- Ability to work effectively in a fastpaced environment.
Compensation and Benefits:
- Base Salary: 768 per month
- Christmas Allowance: 64 per month
- Holiday Allowance: 64 per month
- Meal Allowance: 7 per day (approximately 154 per month)
- Total Package Compensation (including Benefitsinkind): 1250 (with apartment) or 125183 (without apartment)
- Apartment Benefitinkind: 200 (if living in a companyrented apartment)
- Health Insurance: Provided from day one of the Employment Contract.
Additional Benefits:
- Opportunity to grow and develop your skills in a customercentric company.
- Be part of a dynamic and supportive team.
- Paid training period.
- Vacation time (up to 20 days in the first year and 22 days thereafter).
- Accommodation in companyrented apartments for employees living over 100km away (subject to availability).
Working Conditions:
- Working hours: 40 hours weekly 8 hours daily with a lunch break) on a rotational shift pattern from 6:00 to 22:00 Monday to Sunday.
- Holidays: Aligned with Portuguese public holidays with compensation days for work on such days.
- Trial Period: One month after contract signing.
Training:
- The training period is 15 working days 8 hours per day.
- Training includes:
- Integration into the team.
- Training for new computer software programs.
- Comprehensive product training.
- Customer management training for telephone.
- Onthejob training and independent implementation of training content.
- The training period will be proportionally compensated for those who successfully complete it.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
