Information Technology Liaison
Information Technology Liaison
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$ 5158 - 12730
1 Vacancy
Job Description
Information Technology Liaison
(Information Technology Consultant Career)
Compensation and Benefits
Anticipated Hiring Salary Range: $5400 $5800 per month
Full CSU Classification Salary Range: $5158 $12730 per month
- This is a fulltime probationary exempt position.
- Multiple positions may be filled from this recruitment.
The CSU system provides a comprehensive benefit package that includes medical dental and vision plans membership in the California Public Employees Retirement System (CalPERS) sick and vacation time and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Job Summary
Each IT Liaison (ITL) acts as the liaison and interface between the faculty and staff of the college school or division and Technology Services resources and staff. The ITL is the primary onsite presence responding to the enduser IT service needs of employees in the college school or division they are assigned to support. The ITL works in conjunction with the Technology Services Service Desk and second level support teams to meet these needs in the most effective manner. The IT Liaison works under the general direction of the Manager of Technology Support Services with a dottedline reporting relationship to appropriate school college or division managers and may also receive direction from a Lead IT Liaison. The IT Liaison shall possess the experience to be fully proficient in performing most or all of the duties of their position.
IT Liaisons provide first contact resolution onsite consultation and coordinate the response of central IT resources to meet the IT needs of colleges schools and divisions. These staff serve as technical advisors to the faculty and staff on software and hardware relevant to the specific mission of the organizations they serve. IT Liaisons seek to deliver IT services in a manner aligned with the priorities and practices of the colleges schools and divisions they serve with best practice defined by Technology Services and with the Technology strategic plan and campus strategic plan.
IT Liaisons work both as members of a team supporting the colleges schools and divisions and perform work independently. They participate with colleagues in the definition of best practices and use centrallyprovide tools and procedures to improve the efficiency and effectiveness of IT service delivery.
The employee shall allocate priority and time to the duties defined below based upon direction from the manager to whom this employee reports. The manager will communicate these priorities and time allocation at least annually and when necessary.
Key Qualifications
- Knowledge of:
- Service management tools for tracking Incidents Service Requests Problems and Changes.
- Applications: campus standard application.
- Operating Systems: Microsoft Windows 10 and later versions; Active Directory (Group and Security policies; understand DNS DHCP etc. Apple Macintosh OS 10.x and later versions.
- Hardware: Intel PC systems Apple Macintosh systems.
- Connectivity and network administration for fixedwire broadband and wireless connections.
- Copyright laws and industry standards.
- Excellent communication (verbal and written) particularly telephone and email skills.
- Excellent interpersonal skills.
- Strong interpersonal and influencing skills with ability to engage with different levels.
- Proficiency using standard campus applications desktops and laptops.
- Coordination and implementation of data exchanges and conversions.
- Ability to:
- Independently apply technical judgment to both standard and nonstandard applications and systems integrate multiple applications to match user and business process needs and use systems to provide solutions to a wide range of common business problems.
- Provide strong fault isolation and problem solving.
- Initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.
- A history of regular attendance and positive performance evaluations.
- Strong customer service skills and proactive customer focused attitude.
To view the full list of qualifications and job responsibilities please click the Position Description button above.
Education and Experience
- 4 years of experience in customer support environment supporting technical services.
- Bachelors degree in computer science information systems educational technology communications or related fields or equivalent combination of education and specialized experience in an appropriate field of work.
- Preferred Qualifications:
- 6 years of experience in a customer support environment supporting technical services for a large organization.
- Experience within higher education with an IT focus.
- ITIL Foundation Certification desirable or relevant experience in ITIL environment.
- Knowledge of:
- Systems design and technology integration techniques.
- Data administration principles and techniques.
- Abilities:
- Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions in cooperation with colleagues to resolve user problems and meet discipline specific needs.
- Develop and create multimedia/video productions.
- Database design and administration for mySQL SQL Server and/or Oracle.
- System database and network maintenance.
- Software development and programming support for applications.
- Preferred Qualifications:
Department Summary
Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community advance teaching and learning enhance productivity and safeguard information.
Deadline & Application Instructions
Applications received by April 2 2025will be given full consideration by the search committee.
- Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.
Please click Apply Now to complete the employment application for California State University Fresno. Interested applicants must complete the application and attach the following: 1 their most recent resum/vitae 2 a cover letter that addresses their specific qualifications and interest and 3 contact information for three professional references.
Fresno State
California State University Fresno is one of 23 campuses in the California State University System. The Universitys mission is to boldly educate and empower students for success through our values of Discovery Diversity and Distinction. The current student population is more than 25000 including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state nation and across the globe.
Metropolitan Fresno with a multiethnic population of over 527000 is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite Kings Canyon and Sequoia National Parks San Francisco Los Angeles the Monterey Peninsula beaches sailing lakes and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.
Equal Employment Opportunity Information
California State University Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations.Executive Orders 1096 and 1097 prohibit discrimination harassment and retaliationon the basis of a protected status: race color religion national origin ancestry age sex (including gender identity) sexual orientation marital status pregnancy mental disability physical disability medical condition and covered veteran status. Fresno States commitment to diversity informs our efforts in recruitment hiring and retention. We are proud to be an affirmative action and equal opportunity employer.
COVID19 Vaccination Policy
Per theCSU COVID19 Vaccination Policy it is strongly recommended that all employees who are accessing office and campus facilities follow COVID19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications. Questions may be sent to.
Supplemental Information
Following a conditional offer of employment a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a designated position under the California State Universitys Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six 6 months of assuming office and every two 2 years thereafter.
Fresno State is a tobaccofree smokefree and vaporfree campus.
Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1B Visas)
Employment Type
Full-Time
