Collections Associate
Collections Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY
Under the supervision by the Credit and collections Supervisor/Manager a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and service are always capitalized at ICEE and we have a commitment to success to not only our customers but also our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to the following: credits unapplied cash misapplied cash disputes etc.
REQUIREMENTS AND RESPONSIBILITIES
- Contact customer for past due balance thoroughly documenting pertinent information
- Communicate with field personnel regarding past due invoices and disputes
- Research and reconcile all open issues (credits unapplied cash misapplied cash disputes)
- Mail or Fax correspondence(letters and statements)
- Communicate account changes/updates with the corresponding department
- Place/release customer account holds
- Work with collection agency assigning accounts and responding to inquiries
- Provide management status of past dueaccounts
- Position requires the ability to work in a very structured environment with a diverse workforce
- Other essential duties as may be assigned by the supervisor
COMPETENCIES
To perform this job successfully the Collector must be comfortable working with JD Edwards. The requirements listed below are representative of the knowledge skill and/or ability required.
- Research abilities reviewing customer accounts identify and resolve matters
- Excellent oral and written communication skills
- Knowledge of Microsoft Based Systems to includebut not limited to Word Excel and Outlook
- Demonstrated ability to make quick and accurate decisions
- Strong interpersonal skills in order to effectively communicate with customers vendors employees and upper management
- Ability to manage multiple tasks with changing priorities
- The capacity to work under pressure and the adaptability to work in an everchanging environment
MINIMUM REQUIREMENTS
- Two years of Accounts Receivable experience MidSized Company
- Five years of prior Collections experience preferably business to business
- High school diploma or its equivalent
- Capability to type 35 WPM and the ability to be on the phone 90 of the workday
- Background in the distribution or manufacturing a preferred
Pay from: $22/hour
Pay is commensurate with experience education skills trainingcertifications and licenses.
ICEE offers their Employees
- Paid holidays Sick time and Paid vacation
- Birthday Holiday (Must be used within Employee Birthday Month)
- Medical Dental Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401 (k) Plan
EOE Statement
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against and treatment of employees and applicants for employment based on actual or perceived Federal State and local laws that prohibit employment discrimination on the basis of race color age national origin ethnicity alienage religion or creed gender gender identity pregnancy marital status sexual orientation citizenship genetic disposition or characteristics disability or veterans status sex offenses prior record of arrest or conviction genetic information or predisposing genetic characteristic status as a victim or witness of domestic violence sex offenses or stalking and unemployment status.
Required Experience:
IC
Employment Type
Full-Time
