Assistant General Manager
Assistant General Manager
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Job Description
Keystone Pacific Property Management LLC is a prestigious property management firm headquartered in Irvine CA with offices throughout Northern and Southern California Colorado and Idaho. Since 1982 we have led the way in providing superior customer care for our clients in plannedunit developments condos mixeduse commercial new project developments largescale onsite communities and masterplanned community associations.
We have an excellent opportunity for an Assistant General Manager to join our amazing team with opportunities for continuous growth and development. Please read below!
Summary: Assists the General Manager in managing the daily operations of the Homeowners Associations. Work involves regular contact with Boards of Directors Committee Members Residents Developer Representatives and Corporate Staff.
Why Join Keystone
Keystone is a company dedicated to empowering our team members to improve peoples lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team your talents will be nurtured and your contributions will be supported in a valuebased environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.
Were thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.
What We Offer:
- Competitive Salary
- WorkLife Balance
- Opportunities for Career Growth
- Training and Mentorship from Successful Leaders in the HOA Industry
- Cell Phone Stipend
- Mileage Reimbursement
- Medical (HMO and PPO) Dental and Vision
- Flexible Spending Account
- Pet Insurance
- PrePaid Legal
- Employer Paid Basic Life/AD & D Insurance
- Voluntary Life and ShortTerm Disability Insurance
- Free Employee Assistance Program
- 401(k) Retirement Plan with Company Match
- Financial and Health/Wellness Education
- Bereavement and Mandated Leave of Absence Applicable
- PTO
- 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Essential Duties and Responsibilities:
- Prepares Association Board Packets on a monthly basis. Maintains annual calendar with all meeting dates and important association events. Attends Board meetings to take and transcribe minutes from said meetings. Schedules rooms and setups for Board and Committee Meetings.
- Maintains Association files Notebooks Minute Books Committee Minute books and Agenda Notebooks. Distributes Committee/Delegate information on a weekly basis.
- Oversees Age Violations/Exceptions within the community. Research possible violations and talk with residents individually to find out specific situations.
- Copies and distributes association financial statements to the Board of Directors staff and Committee Members.
- Coordinates Annual Board of Directors Elections by preparing information (ballots envelopes labels postage) scheduling dates reviewing candidacy information assembling and distributing all election information to owners; processing returned ballots verifying owner information preparing ballots for Delegate with vote totals by District and preparing all forms associated with the Annual Meeting. Attend the Annual Meeting take minutes and process work generated from the meeting.
- Assembles and mails annual audits and budgets to all residents.
- Performs bank reconciliations and related record keeping.
- Handles onsite petty cash account and all related activity. Reconciles account and sends all backup and reconciliation information to PCM Corporate for processing and replenishing.
- Processes accounts payable check requests and invoices for payments on a daily basis for all Association expenses.
- Oversee maintenance and administration of telephones and office equipment maintain balance in postage machine.
- Performs general typing and other projects assigned by the Board of Directors Committee Chairpersons and General Manager.
- Perform assigned duties while providing a consistent friendly and helpful attitude with clients and coworkers.
- Attend committee meetings and take and transcribe minutes.
- Assists staff as needed including the maintenance teams work. Will be assigned ad hoc projects with varying scope and areas of involvement.
- Practices and adheres to Keystones Core Values Mission and Vision.
- Any additional job duties as required by the supervisor.
Qualification Requirements:
- Ability to produce accurate and quality work.
- Ability to provide impeccable customer service to all parties.
- Knowledge of business communications vocabulary spelling and arithmetic.
- Knowledge of the organization and functions of the corporation including practices and procedures.
- Familiarity with Homeowner Association CC&Rs bylaws and contracts; with the ability to read understand and implement said guidelines.
- Ability to research problems prepare written recommendations and compose correspondence.
- Ability to communicate effectively and to understand and follow oral and written directions.
- Ability to gather analyze and evaluate facts to prepare/present concise oral and written reports.
- Ability to ensure thorough followup and meet deadlines.
- Ability to perform all functions listed above to an acceptable level with little or no supervision and to seek additional responsibilities.
- Ability to use modern office equipment and software programs as applicable.
- Strong knowledge of MS Office including Word Excel PowerPoint and Outlook
- Ability to type a minimum of 40 wpm take and transcribe dictation and prepare reports using word processing software.
- Ability to work with confidential materials.
- Must be able to work extended hours or overtime.
Education and/or Experience:
- 3 or more years of experience supporting a General Manager is required.
- High School Diploma or GED required.
- Bachelors Degree preferred.
Work Environment:
The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Ability to drive to communities.
- Ability to sit stand and operate business equipment.
- Typical office environment with lowlevel noise exposure.
We invite you to view our LinkedIn Instagram and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm. Click on Careers and stay connected!
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system send an email to for assistance. Please include a description of your requested accommodation your name and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.
Keystone Pacific Property Management LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.
Required Experience:
Director
Employment Type
Full-Time
