Operations Voice Manager
Operations Voice Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Overseeing and managing all aspects of the team supporting voice services for JSP supported customers including VoIP VoSIP and TDM technologies.
- Ensure the operational efficiency maintenance and compliance of voice infrastructure while adhering to modernization efforts.
- Provide technical leadership manage projects and deliver exceptional customer service
- Develop and execute a preventive maintenance program to keep voice infrastructure uptodate with patches upgrades and security/compliance requirements.
- Continuously monitor performance of voice systems report on performance and take corrective actions.
- Operate and maintain VoIP VoSIP and TDM systems at various locations under JSP purview.
- Monitor operational status of switching systems and network components.
- Provision VoIP VoSIP ACD and TDM services and perform MACs provisioning.
- Ensure system operation meets specified performance requirements and provide performance reporting.
- Develop and execute test plans for voice services.
- Maintain and update all asbuilt design and O&M manuals for equipment ensuring compliance with government regulations.
- Provide metric reporting aligned with monthly contract IPR for tracking and trend analysis.
- Support telecommunication system configuration management using Governmentprovided infrastructure and management tools.
- Provide technical and project management coordination for JSP voice projects and for JSP customer voice projects.
- Provide system reporting and ensure the system can produce Standard and Custom Reports.
REQUIRED QUALIFICATIONS
- Experience:
- 10 years of relevant experience in operations management VoIP or Telecom
- Certifications:
- CompTIA Security CE
- Education:
- Bachelors degree in IT or related field
- Clearance: Must possess a Top Secret/SCI clearance
Overview
We are seeking an Operations Voice Manager to join our team supporting DISA JSP ETM in Arlington VA.
TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Arlington VA
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Top Secret/SCI clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
Manager
Employment Type
Full-Time
