Call Center Receptionist
Call Center Receptionist
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1 Vacancy
Job Description
Join our team as a call center receptionist!
Why work with us
At One Health Ohio we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!
Benefits Include:
- Affordable Health Vision Dental and Life Insurance
- 401(K) with dollarfordollar matching
- Generous Paid Time Off (PTO)
- Paid Holidays
Position Overview: Serves adult and pediatric patients by scheduling appointments maintaining records and accounts general office support and providing outstanding customer service to all callers.
Essential DutiesEssential Job Functions:
- Schedule appointments in a computerized appointment calendar for multiple locations and/or providers based on call center guidelines.
- Responsible for handling all inbound calls in a timely and professional manner.
- Responsible for making outbound callbacks during assigned time slot to follow up on voicemails.
- Appropriately transfer calls to the necessary department based on the meaning of call.
- Responsible for following AAAHC guidelines in regards to patient continuity. Maintains patients continuity of care by scheduling with a consistent provider.
- Maintains the computer database of patience with accuracy and completeness.
- Advises the patients of ONE Health Systems Inc. policies and procedures regarding billing payment of fees sliding fee schedules and payment options.
- Other duties as assigned.
Other Skills/Abilities:
- Exceptional customer service active listening verbal and written communication skills and professional phone voice.
- Proficiency with computers including the ability to multitask through multiple screens and strong typing skills
- Strong time management and decisionmaking skills.
- Understanding of company services and policies.
- Ability to maintain confidentiality and remain compliant with HIPAA guidelines.
- Ability to utilize software databases scripting and tools appropriately.
- Ability to adjust to changes made in scheduling guidelines and apply immediately upon request.
Education/Experience:
- High school education
- Minimum 3 years experience preferred
Physical Requirements:
- Sitting in a normal seated position for extended periods of time
- Reachingby extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s) for example using a keyboard
- Communication skills using the spoken word
- Ability to see within normal parameters
- Ability to hear within normal range
- Ability to move about
Ready to Make a Difference
If youre passionate about patient care and want to join a dedicated team that values your expertise wed love to hear from you! Apply today and take the next step in your career with One Health Ohio.
Equal Opportunity Employer:
We celebrate diversity and are committed to creating an inclusive environment for all employees.
NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.
Employment Type
Full-Time
