Tech Support Analyst I
Tech Support Analyst I
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Job Description
TECHNICAL SUPPORT ANALYST (I)
FULLTIME JACKSONVILLE FL COMPETITIVE COMPENSATION BENEFITS PACKAGE MONDAY FRIDAY BUSINESS OFFICE
Established in 2001Southeast Orthopedic Specialistsis a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients present and future. It is our wish to make industryleading fivestar orthopedic care accessible to as many people as possible.
AtSoutheast Orthopedic Specialists we are dedicated to taking care of you so you can take care of business! We offer allFullTime Employeesa robustBENEFITS PACKAGEthat includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match
- Employee Assistance Program available 24/7
- Employee Appreciation Days/Events
- Paid Time Off & Paid Holidays
- AND MORE!
As Southeast Orthopedic Specialists continues to grow we are hiring a Technical Support Analyst (I) for ourBusiness Office located in Jacksonville FL!Please see below for the functions and requirements needed in order to be considered for this position:
GENERAL STATEMENT OF DUTIES
Responsible for performing a wide range of technical duties to support The CORE Institute Local Area Network and Wide Area Network computer environments.
ESSENTIAL FUNCTIONS
- Installs configure maintains and troubleshoots Windowsbased computers and various peripheral devices effectively.
- Installs maintain and troubleshoot all business applications effectively.
- Maintains and troubleshoots ShoreTel telephony system including telephone additions relocation and programming changes effectively.
- Escalates errors to hardware and software manufacturers as necessary.
- Manages user errors and requests through the IT/Facilities help desk ticketing system.
- Documents daily tasks and create user documentation as needed.
- Tracks company assets through inventory database timely and accurately.
- Understands and demonstrates the main role of IT is to help others do their job better more efficiently and more securely.
- Maintains a high level of customer satisfaction.
- Maintains confidentiality.
EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- 1 2 years of experience in the IT/Desktop Support field.
- Proficient with all Windows operating systems. Must have at least intermediate skills with Microsoft Office Professional Suite.
KNOWLEDGE
- Knowledge of Microsoft Office software.
- Knowledge of how to operate and troubleshoot computer equipment.
- Knowledge of Telephony systems programming documentation and process creation.
- Knowledge of asset and time management skills to assist the department.
SKILLS
- Skill in organizing tasks/work orders.
- Skill in using customer service skills in dealing with frustrated users.
- Skill in problemsolving.
- Skill in maintaining a safe operating environment.
ABILITIES
Ability to troubleshoot common desktop and user problems and develop resolution strategies.
Ability to communicate effectively and in userfriendly terms verbally and in writing.
Ability to be a team player with effective interpersonal skills.
Ability to solve problems and work independently.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
- Some travel within the community.
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching are required.
- Manual dexterity using a calculator and computer keyboard.
ORGANIZATIONAL REQUIREMENTS
- HOPCo Mission Vision and Values must be acknowledged and adhered to
**This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve. **
Required Experience:
IC
Employment Type
Full-Time
