Assistant Operations Manager
Assistant Operations Manager
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$ 92500 - 138500
1 Vacancy
Job Description
Assistant Operations Manager
Chicago IL I USA
As an Assistant Operations Manager for our Underwriting Operations business you will be responsible for the management of underwriting support staff. You ensure the team achieves all service delivery timeliness productivity and quality goals and identify and communicate regulatory compliance issues. This includes human resource management including coaching counseling goal setting and development of staff. You promote teamwork and collaboration in partnership with both underwriters and leadership.
DISCOVER your opportunity
What will your essential responsibilities include
- Conducts performance evaluations; recommends salary adjustments; coaches and counsels staff.
- Establishes unit and individual goals in concert with the Operations Manager
- Ensures compliance with predetermined workflows and procedures
- Ensures compliance of the unit with Internal Audit Peer Reviews and or FIC audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings
- Ensures work is completed in accordance with service standards
- Review and manage production and quality control reports and take appropriate action (e.g. data quality reinsurance production status control reports)
- Translates Quality Timeliness Productivity and Service Delivery requirements into individual team and unit performance goals recommends how and when performance measurements will be done and how to collect performance data
- Keeps Department Management informed of status and progress in the unit
- Actively manages the team in all aspects such as hiring performance management development and trainings schedule coordination etc.
- Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork
You will report the Operations Lead.
SHARE your talent
Were looking for someone who has these abilities and skills:
- College degree or equivalent experience with advanced insurance study preferred
- Three years leadership experience and/or leadership development via XL leadership development curriculum
- Appropriate combination of commercial P&C Insurance rating coding underwriting assistant skills
- Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
- Familiar with insurance operating systems used to rate code track or issue insurance policies
- Skilled with MS Office desktop software
- Knowledge of commercial P&C insurance products and tools such as ISO NCCI Regulatory and other informational web sites used in the commercial P&C business
- Proactive selfdirected worker with robust time management problem solving and analytical skills
- Must be able to handle multiple priorities and work with limited direct supervision
FIND your future
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at axaxl
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl/aboutus/inclusionanddiversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see Sustainability at AXA XL.
The U.S. pay range for this position is USD. Actual pay will be determined based upon the individuals skills experience and location. We strive for market alignment and internal equity with our colleagues pay.
At AXA XL we know how important physical mental and financial health are to our employees which is why we are proud to offer benefits such as a competitive retirement savings plan health and wellness programs and many other benefits. We also believe in fostering our colleagues development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XLs benefits offerings please visit US Benefits at a Glance 2025.
Required Experience:
Manager
Employment Type
Full-Time
