Consultant Capability
Consultant Capability
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Job Description
As a Consultant Capability you will join the customer obsessed Customer Services business. You will be part of a dedicated team that builds and delivers on the Customer Services capability strategy in support of our colleagues and customers. You will demonstrate an excellent growth mindset and the ability to lead on learning and development initiatives that will transform Customer Services consulting with stakeholders across NAB.
- Uplift the capability and performance of our colleagues across Customer Services.
- Drive customer obsessed colleagues and build simple fast and resilient solutions.
- Youll join a highperforming business backing talented individuals.
In this Consultant role you will:
- Report to the Manager Capability to develop robust capability interventions required to improve colleague performance in Customer Services that ultimately drives better customer experiences.
- Provide insights on performance and identify opportunities for lifting the quality and consistency of customer interactions across Customer Services.
- Lead and project manage key initiatives managing risks stakeholders.
- Understand key business drivers within NAB external market industry activity and customer segments etc.
- Deliver strategic initiatives across Customer Services designed to improve productivity migration conversion quality and banking integration.
What youll bring:
- A financial services banking background preferred with proven experience deploying learning development and change initiatives.
- Experience leading projects and key initiatives from design setup and .
- Ability to make decisions and deploy critical thinking in an ambiguous environment.
- A growth mindset systems thinking and innovative approach with a cando attitude to any task.
- Strong presentation and communication skills to engage and influence stakeholders.
- Excellent business acumen and knowledge or willingness to learn and understand the Customer Services business.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit www.nab/aboutus/careers/applyforjob. To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Required Experience:
Contract
Employment Type
Full Time
