SAP FICO Specialist

Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and realtime response. We also improve existing products and introduce new functionalities so that applications can advance in parallel with our clients growth. We repair keep our fingers on the pulse create CR document and sometimes teach our clients employees. The better we work the less you notice us. Plus we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

As a SAP FI/CO Support Specialist you will be responsible for conducting root cause analysis and resolving technical issues related to SAP S/4HANA and SAP FICO module as well as supporting our Clients in their day to day operations.

We are looking for:

SAP FI/CO Specialist

Your future role:

• Analyze and resolve complex technical issues in SAP S/4HANA (Public Cloud will be an advantage) related to SAP FICO modules and customerspecific solutions

• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP FICO modules and customerspecific solutions

• Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions

• Collaborate with 1stLevel support and other IT teams to ensure timely resolution of issues

• Foster strong relationships with clients by addressing support topics promptly and effectively

• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements

• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements

• Maintain comprehensive documentation of support issues solutions and project changes to ensure transparency and knowledge sharing.

Apply if you have:

• Indepth understanding of Financial Accounting (FI) and Controlling (CO) modules within SAP

• Very good understanding of SAP S/4HANA Cloud 2SL landscape including Central Business Configuration IAS SAP Cloud ALM

• General knowledge of the integration processes of 3rd party systems with the SAP FI module

• Strong analytical skills to diagnose issues and develop effective solutions for complex problems

• Ability to maintain and enhance customer relationships through effective communication and support

• Familiarity with ticket management systems to track and manage support requests efficiently

• Understanding of project management principles to successfully manage smallscale projects and changes

• Excellent communication skills to interact with team members and clients both verbally and in writing

• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies

• Ability to work independently and manage multiple priorities

• Understanding of ITIL principles and the overall managed service process

• Very good command of English both spoken and written.

Nice to have:

• Bachelors degree in Information Technology Business Administration or related field

• SAP certifications in relevant modules (preferred)

• Basic knowledge of SD module

• Knowledge of German.

By joining us you gain:

• Work flexibility hybrid working model flexible start of the day workation sabbatical leave

• Development and upskilling our full support during onboarding process mentoring from experienced colleagues training sessions workshops certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker

• Wide medical and wellbeing program a medical care package (incl. freedom of treatment physiotherapy discounts on dental care) coaching mindfulness sessions psychological support education through dedicated webinars and workshops financial and legal advice

• Possibility to create your individual benefits package a.o. lunch pass insurance packages concierge veterinary package for a pet massages) and access to a cafeteria vouchers discounts on IT equipment and car purchase

• 3 paid hours for volunteering per month

• Additional paid Birthday Day off

• And when you start enjoying PwC as much as we do you may recommend your friend to work with us.

Recruitment process:

• Apply

• Have a short phone conversation with our Recruiter

• Lets get to know each other better during the interview.

Should you have any questions please do not hesitate to reach out to us:

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