Field Service Engineer Dayton OH
Field Service Engineer Dayton OH
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Job Description
Company Overview
Join us for an enriching journey with Outset a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team obsessed with progress in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis streamlining complexity and cost because patients deserve better now not some day.
At Outset were revolutionizing an industry and changing lives. Were impacting what the future of dialysis looks like by creating a firstofitskind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings from the hospital to the clinic to the home the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. Were giving providers time back to focus on patient care. And were giving patients the power to take control of their life and get back to enjoying the things they love.
Position Overview
A FSE reporting to Field Service Management will be responsible for the installation preventative maintenance troubleshooting and repairs of the Tablo Dialysis System.
The FSE will interface professionally with Clinical Staff as well as our patients and will be one of the key faces of Outset. The FSE will provide exceptional customer support and should be able to apply basic engineering theory to accurately diagnose issues understand root causes and apply appropriate solutions. The FSE will assist Production and Engineering when needed and as the service schedule allows. They will additionally provide support to Marketing or Sales for seminars trade shows and other demonstrations as necessary. The Field Service Engineer will also supply feedback to R&D regarding system performance serviceability improvements as well as customer feedback. They may also be asked to help develop training or service manual materials as time permits.
They will be responsible to properly document all activities and jobs performed in accordance with Outsets Quality Management System policies and procedures. The FSE will also manage and maintain Outsets assets (tools equipment and trunk inventory) in accordance with those same policies and procedures. The FSE should expect to travel within the United States up to 75 of the time initially with the potential for worldwide travel as the company grows.
Essential Job Functions
- Provide on demand first and second level technical support to customers including afterhours phone support holiday and weekend onsite support as required.
- Install troubleshoot and repair Tablo Dialysis Systems at customer facilities or patients homes. Must have strong knowledge of electronic mechanical and fluids components.
- Perform scheduled preventative maintenance that includes calibrations hardware or software upgrades and verification of system specifications.
- Become a technical subject matter expert on the Tablo product.
- Ability to address and resolve customer issues and escalations.
- Complete all field service and expense reports according to functional standards.
- Support Marketing and Sales for seminars trade shows or demonstrations as required.
- Provide detailed feedback to R&D regarding performance serviceability and customer comments.
- Support the development of training and service materials.
- Accurately document all service activities maintain spares inventory and provide parts usage and failures within the ERP system.
- Ability to travel up to 30 of the time.
- Selfstarter with the ability to multitask and reprioritize duties throughout the day.
- Excellent communication skills with the ability to interact with customers patients and internal personnel.
- Manage and maintain company assets required to perform all necessary job functions.
Required Qualifications:
- Must have valid drivers license and good driving record.
- Ability to charge travel expenses on a personal credit card to be reimbursed by company.
Preferred Qualifications:
- Associates degree (Electrical Electronics Mechanical or Fluidics) strongly preferred or military equivalent.
- 2 years Field Service experience in the Medical Equipment Industry preferred but not required.
- Ability to read write analyze and interpret electronic and fluidics schematic diagrams and flowcharts.
- Ability to respond in verbal or written form (email) to inquiries or complaints from customers or coworkers.
- Excellent computer and technology skills with regards to software applications (Excel Word Outlook Power Point) ERP databases and technology innovation.
This job description is not intended to be allinclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Note: Candidates must be legally authorized to work in the United States.
The Annual Salary range for this position is: $2939 per hour plus bonus and stock.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals will be required to sit for most of the day and will be required to stand as needed. May require walking primarily on a level surface for periods of time throughout the day. The employee is occasionally required to stand walk climb or balance stoop kneel crouch or crawl and talk or hear. Proper lifting techniques will be required to lift to 75lbs. Individuals will be required to travel via airplane train taxi car and/or other means of transportation as needed.
Company Culture
At Outset we believe every person matters. Every Outsetter every patient every caregiver. Because we are here to create a revolution and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills and we find joy in working together for a common goal. At Outset we believe that curiosity ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU our future Outsetter. At Outset weve designed a professional world that our employees are honored and impassioned to belong to one that offers challenge the ability to collaborate with great people and opportunities to build skill and expertise in a fulfilling career.
An opportunity at Outset Medical wont just be about finding a job. Our culture revolves around the principles of moving farther faster together so working here feels like a masterclass in peak performance for individuals and teams.
Privacy is important to us. Please review ourApplicant Privacy Notice.
Important Notice
We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note Outset Medical will never request payment or gift cards during the hiring process nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc is not a legitimate Outset representative. For legitimate opportunities always apply directly through our official careers page. If you are unsure about the authenticity of a communication contact us immediately at .
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race color national origin religion gender gender identity sexual orientation disability genetic information pregnancy age or any other protected status set forth in federal state or local laws. This policy applies to all employment practices within our organization.
Employment Type
Hourly
