Manager Concierge Clinic
Manager Concierge Clinic
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Job Description
Job Title
Manager Concierge ClinicAgency
Texas A&M University Health Science CenterDepartment
Primary Care & Rural MedicineProposed Minimum Salary
CommensurateJob Location
Bryan TexasJob Type
StaffJob Description
Join Our Team at the New Concierge Clinic!
Are you a dynamic leader with a passion for healthcare Do you thrive in a fastpaced patientcentered environment If so we have an exciting opportunity for you!
About Us: We are a brandnew concierge clinic dedicated to serving the Texas A&M community. Our mission is to deliver personalized highquality healthcare with a focus on convenience and excellence. We cater to the unique needs of our patients ensuring they receive the best care possible.
Why Join Us
Innovative Environment: Be part of a cuttingedge clinic that values innovation and excellence in healthcare.
Collaborative Team: Work with a dedicated team of healthcare professionals who are passionate about making a difference.
Professional Growth: Opportunities for continuous learning and professional development.
Community Impact: Make a meaningful impact on the health and wellbeing of the community.
Requirements:
Education and Experience: Bachelors degree in healthcare administration business administration or equivalent education and experience AND
five years of experience in healthcare management including at least 3 years of related supervisory experience
Travel: Ability to travel to other and/or remote locations.
A WellQualified Candidate will possess:
Experience:3 years of management experience in a clinical or medical office setting.
Technical Skills:Proficiency with healthcare management software Electronic Health Records (EHR) systems and MS Office suite.
ProblemSolving:Strong problemsolving and decisionmaking skills for managing daytoday clinic operations.
Leadership:Strong leadership and team management skills.
Communication:Excellent written and verbal communication abilities to interact effectively with patients staff and stakeholders.
Regulatory Knowledge:Knowledge of healthcare regulatory requirements HIPAA and patient confidentiality standards.
Organizational Skills:Strong organizational skills with the ability to multitask and prioritize.
Additional Experience:Marketing and community outreach experience preferred.
What you need to know
Location: The Clinic Manager works primarily in a clinical setting and may occasionally travel to events and meetings within the community.
Schedule: This position may require work beyond normal office hours and/or work on weekends.
Supervisory: This position is a supervisory role.
Responsibilities
Clinical Operations
Manages daily operations and the activities of the Concierge Medicine Clinic staff ensuring a smooth and efficient workflow.
Oversees patient care processes to ensure exceptional client experience from scheduling to followup.
Collaborates with the Director Clinical Operations to develop implement and monitor clinic policies procedures operational strategies and protocols.
Directs oversight of clinic operations including administrative tasks documentation purchasing inventory management and quality assurance.
Ensures that client issues and concerns are addressed promptly and appropriately.
Maintains clinic inventory and purchasing ensuring supplies are available and costs are controlled.
Provides leadership to clinical operations to ensure care team provides the highest level of patient satisfaction possible
Reviews recommends and implements policy changes and initiates process changes
Provides guidance and coordinates preferred presentations of clinical office communications and other materials.
Coordinates maintenance of clinical business files.
Serves as communication liaison to physicians staff and patients to assist in coordination of business activities.
Coordinates and assists in logistical and administrative support for events meetings specialized activities projects and business travel activities.
Provides compliance oversight to clinical staff.
Staffing
Supervises the clinic staff and reviews staff performance.
Assigns tasks and evaluates progress made by staff.
Interviews hires and trains staff.
Provides development to maintain a high level of staff competence and morale.
Authorizes time off requests and ensures adequate staffing for patient care.
Assists in monitoring and changing staff time schedules to ensure the appropriate availability of staff needed to allow the delivery of effective and efficient patient care services at the time of the first scheduled appointment of the day.
Creates a weekly clinic schedule to support clinical staffing needs.
Develops and manages clinic and staff schedules ensuring appropriate coverage and maintaining operational efficiency.
Recruitment & Community Outreach
Supports recruitment efforts for concierge membership by developing strategies to attract and retain members.
Represents the clinic at internal and community event to market services build partnerships and promote networking opportunities.
Investigates complaints and resolves issues as needed.
Performs other duties as assigned.
Why Texas A&M University
We are a prestigious university with strong traditions Core Values and a community of caring and collaboration. Amenities associated with a major university such as sporting and cultural events stateoftheart recreation facilities the Bush Library and Museum and much more await you. Experience all that a big city has to offer but with a reasonable costofliving and no long commutes.
Medical prescription drug dental vision life and AD&D flexible spending accounts and longterm disability insurance with Texas A&M contributing to employee health and basic life premiums
Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month
Automatically enrollment in theTeacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to freeLinkedIn Learningtraining webinars and limited financial support to attend conferences workshops and more
Educational release time and tuition assistancefor completing a degree while a Texas A&M employee
Living Well a program at Texas A&M that has been built by employees for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.
All positions are securitysensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Required Experience:
Manager
Employment Type
Full-Time
