System Configuration Analyst

Company

Federal Reserve Bank of Kansas City

When you join the Federal Reservethe nations central bankyoull play a key role collaborating with leading tech professionals to strengthen and protect our economic financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy and were building a dynamic and diverse team for our future.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions Fedwire National Settlement Service (NSS) FedCash FedACH (Automated Clearing House) Check Services and the FedNow Service. In 2020 we undertook a strategic effort to transform FRFS from a product and support office framework to a national enterprisefocused organization. The enterprise structure integrated the prior retail wholesale cash and customer relations product and support offices into a new organization which was further joined by the FedNow team in early 2024. Our North Star strategy with the new structure is to offer a fully integrated product suite that provides speed resilience and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure we will meet the needs of the marketplace for new products and services more quickly seek to provide a more robust and unified customer experience across our financial service offerings and create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision strategy values and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic actionoriented mindset focused on intellectual curiosity agility accountability and the ability to drive innovation through experimentation. To achieve our vision for a peoplefocused organization with a strong collaborative and innovative culture we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

This position is responsible for business application configuration setup maintenance testing analysis and troubleshooting in support of a comprehensive suite of retail and wholesale financial service products including ACH Check Fedwire Funds Securities and FedNow. The Sr. Systems Configuration Analyst demonstrates advanced understanding of business application systems supporting multiple Federal Reserves financial services offerings the setup of routine to complex processing and accounting relationships for thousands of financial institutions within these systems in order to properly process and settle financial transactions provides complex operational and technical support and is a primary resource for troubleshooting or solving complex application and operational problems. Successful of duties requires obtaining and authenticating financial institution documentation; impact analysis and manipulation of business applications to establish close or merge financial institution accounting and settlement accounts and relationships; engage educate and consult with financial institution accounting business systems and technical resources to analyze business application configuration and setup assess impact and ensure proper financial transaction processing and settlement ; and collaborate and coordinate with various internal (FRS) system groups and partners that support interfacing business application systems.

Key Responsibilities:

Independently coordinates and performs business application configuration setup maintenance testing analysis and troubleshooting in various Federal Reserve systems which may include: accounting and settlement agreements correspondent/respondent relationship agreements mergers retired and failed financial institutions for ACH Check Fedwire Funds Securities and FedNow payment services. This involves performing due diligence business application systems research and analysis processing accounting and settlement configuration and testing internal and external stakeholder followup hosting conference calls to analyze complete verify and confirm requested application and accounting system configuration changes in all applicable systems. Serves as a primary point of contact for the customer and internal stakeholders addressing inquiries and providing timely support throughout the process. Collaborates with customers to understand their requirements and objectives. May serve as lead on special projects or assignments that require advanced analytical and/or project management skills and technical acumen. Must be able to meet established service level agreements and quality measures.

Responds to Depository Institution (DI) cyber incidents. Serves as the subject matter expert (SME) and is responsible for providing important details regarding the financial institution processing and settlement relationship configuration and executing any necessary actions to disable/restore services as instructed if necessary. These incidents can occur at any hour on any day. Due to the critical nature of these events the specialist may be called upon outside of normal business hours to respond.

Troubleshoots to resolve complex issues related to customer setup. This includes researching and documenting the issue evaluating the severity determining and facilitating corrective action and understanding if escalation to a lead or management is necessary. Troubleshoots to resolve issues with test files such as connectivity issues file formatting issues and setup. Collaborates with internal stakeholders to troubleshoot and resolve issues.

Provides coaching and guidance to less experienced staff. Administers crosstraining which includes developing training plans and materials. Provides consultation and/or training to other internal stakeholders as needed to support customers.

Participates in or leads various projects or workgroups to collaborate on improvement initiatives. This includes providing support and assistance with hosting meetings developing agendas creating presentations documenting business requirements complying with procedures and processes and conducting user acceptance testing as needed. This also includes maintaining department procedures to ensure they are updated as processes change and new automation or tools are tested and implemented.

Assists with the coordination and provides technical guidance and support for critical testing activities such as Business Continuity Protracted Outage Industry Testing Operational Readiness Contingency operational or application conversions/enhancements etc. This includes phone support for customers during the test performing system updates in the test environment for customer profiles obtaining attestations from customers escalating customer and technical issues etc. Serves as the intermediary between customers and other internal stakeholders to report issues provide status updates etc.

Education: Bachelors Degree or equivalent combination of directly related education and/or experience

Experience: Five to Eight years preferred

Knowledge Areas:

• Advanced Customer Service skills

• Operational efficiencies and improvements

• Advanced knowledge of Business process and procedures

• Business application systems configuration testing and analysis

• Excellent Multitasking and Communications (written and verbal) Skills

• Excellent Organizational skills and attention to detail with a proactive approach to problem solving

Technical Skills:

• Intermediate to Advanced proficiency with Microsoft Office Applications

• Strong technical aptitude for innovation and continuous development to learn test and implement new tools technologies and methodologies

• Research and analysis capabilities of a complex nature

• Application of risk management policies and practices

• Intermediate to Advanced in Payments operations and business application systems e.g. Financial Transaction Manager (FTM) for Check and ACH Local Customer Directory (LCD) for Funds and Securities Account Management Information Systems (AMI) FedLine FedPayments Manager (FPM)

• Intermediate to Advanced in Payment Services (e.g. Check ACH Fedwire Funds and Securities FedNow)

• Project management skills and ability to manage projects effectively

Additional Information:

• Hybrid onsite requirement will be determined by hiring district

• Remote eligibility will be determined by hiring district

• The selected candidates job title and associated pay range will be determined by the employing district and will continue to be subject to the employing districts people policies and practices (i.e. remote/hybrid work posture etc..

• Eligible districts for Hire: Boston MA Atlanta GA Minneapolis MN Kansas City MO

• Flexible working hours between 8:30am 7pm et.

• Screening: US Citizens or Green Card holders and Permanent Residents with at least 3 years of residency. This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification criminal history credit history and reference checks.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Info Technology Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

Privacy Notice