IT Application Business Analyst Developer Intern Summer 2025
IT Application Business Analyst Developer Intern Summer 2025
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Job Description
Position Summary
The Business Analyst is responsible for the analysis configuration management and reporting for the MassDOT application portfolio. The Business Analyst is accountable for working with the business units application development teams and infrastructure teams to analyze existing systems and make recommendations for improvements or alternative solutions. This position focuses on supporting the application portfolio supported by the MassDOT Applications team
Initially this position will focus on supporting MassDOT Registry of Motor Vehicles Core Driver Licensing and Vehicle Registration system. The Business Analyst intern is responsible for the business requests analysis prioritization and reporting for Atlas and other RMV systems. The Business intern is accountable for working with the business groups to collect and document requirements for new business ideas and initiatives and make sure the platform is meeting their expectations. Identify gaps in features review opportunities for business process simplification document in SharePoint repository and provide reporting to Applications Manager. The Business Analyst intern will be in a supporting role as a liaison working alongside the IT Project Lead between the business and IT for RMV initiatives.
Duties and Responsibilities
- Work with various stakeholders and application owners to solicit review analyze define and document overall business requirements.
- Analyze user system needs and issues and identify potential process improvements.
- Prepare specifications for custom reports and queries from vendors end users and IT leadership.
- Support Applications initiatives in the development of work plans estimates and timelines.
- Gather and document workflow highlevel and detailed gap analysis and sometimes business and technical requirements by guiding stakeholders through their workflow processes.
- Manage system improvements in coordination with business vendors and application development teams.
- Ensure all support tickets are documented with status customer communications and full description of the problem/resolution daily
- Ensure effective communications between the business internal IT staff and vendors.
- Facilitate the definition for future project scope milestones tasks deliverables and resource requirements.
- Lead initiatives to enhance application capabilities.
- Escalate issues that require executive attention.
- Maintain and manage current state and future state documentation help build business requirements for projects Short term and long term
- Develop use case scenarios for user acceptance testing process.
- Perform data analysis and provide reporting as requested
Preferred Qualifications
- Ability to define manage and exceed customer expectations.
- Strong intellectual curiosity and capacity for professional growth
- Perform with a strong sense of urgency.
- Attention to detail with the ability to manage multiple priorities.
- High level of professionalism and focus on quality.
- Familiarity with Web and SAAS cloud applications and configuration
- Proficient with Microsoft Office with strong Word and Excel skills.
- Excellent written verbal and analytical skills.
- Ability to effectively communicate and build consensus across various project stakeholders including IT management business customers and other IT colleagues and team members.
PreHire Process
Upon a conditional offer of employment applicants must agree to and successfully satisfy: (i) a comprehensive namebased and fingerprintbased background check of his/her state and federal criminal history records information from all U.S. states the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4000 employees ofMassachusetts Department of Transportation (MassDOT)takes great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs inclusive culture and career opportunities can be found atmass/massdotcareers.
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System Requirements
This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
- For questions regarding the job posting please email the MassDOT Talent Acquisition Team at
- For general questions regarding MassDOT call the Human Resources Service Center at.
- For a disabilityrelated reasonable accommodation or alternative application method call ADA Coordinator Lucy Bayard at.
An Equal Opportunity/Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC) may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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Required Experience:
IC
Employment Type
Full-Time
