Senior Manager Onsite OEM Support - Final Assembly Onsite

Date Posted:

Country:

United States of America

Location:

HSC31: US137North Charleston SC 5400 International Blvd 8830 Final North Charleston SC 29418 USA

Position Role Type:

Unspecified

Our Interiors Final Assembly Line (FAL) Support Team serves as the first point of contact for technical challenges related to Collins Aerospace interior products installed at the Boeing FAL. This team provides direct onsite support for a wide range of interior components including Seating Galleys CAS Lavatories GAINS Oxygen Systems Cargo Loading and Lighting with a primary focus on seating. The support starts with receiving of the product and continues through installation various Boeing and Airline inspections until delivery of the aircraft.

Support begins at product receipt and continues through installation Boeing and airline inspections and final aircraft delivery. The scope of this role is dynamic and timesensitive ranging from resolving production quality and design issues to addressing customer inquiries and complaints. The team collaborates closely with crossfunctional global teams across the Philippines UK Ireland US and Germany as well as corporate functions such as Finance HR Global Trade EHS and Legal. They also work with Interiors production sites (primarily aircraft seating) key Boeing stakeholdersincluding Heads of Production and Purchasing Managersairline customers subcontractors and thirdparty service providers.

Building on an established foundation the successful candidate will:

• Foster strong customer relationships championing excellence in service and support.
• Advocate for the FAL team addressing challenges and opportunities for collaboration.
• Promote development training and product familiarization to enhance team capabilities.
• Align with Collins Interiors Customer First approach and CORE operating principles (CustomerOriented Results and Excellence).

This role is an exciting opportunity for a proactive leader to drive worldclass support and ensure seamless operations within Boeings Final Assembly Line. This is an onsite role in Charleston SC and may have up to 25 travel to support San Antonio and other potential locations in the future. This role is eligible for relocation.

What You Will Do

Team and Site Management

• Lead develop and manage the onsite teams in Charleston SC and San Antonio TX to ensure efficiency accountability and high performance. There is potential for oversite of additional site locations in the future.
• Structure and oversee site operations to meet Boeings expectations for responsiveness reliability and quality.
• Act as the primary escalation point for operational challenges ensuring prompt resolution.
• Oversee daily activities enforce compliance with internal policies and industry standards and drive continuous improvement.
• Establish and maintain a highperformance culture aligned with Collins and RTX leadership behaviors.

Customer & Stakeholder Engagement

• Serve as the primary interface between the site team and Boeing leadership ensuring proactive communication and alignment on priorities.
• Foster strong relationships with Boeing and airline customers to enhance support and position the company as a trusted partner.
• Analyze customer data to anticipate needs adjust site operations accordingly and address emerging issues swiftly.
• Ensure compliance with contractual obligations and drive improvements to customer satisfaction metrics.

Strategic & Operational Leadership

• Develop and execute site strategies to improve service delivery optimize processes and enhance operational efficiency.
• Ensure timely and effective coordination between internal teams and external stakeholders.
• Oversee subcontractor activities validate hours and invoices and ensure alignment with performance expectations.
• Drive performance improvements through data analysis monthly reporting and action plans.

Contract & Financial Oversight

• Review Boeings requests for additional work scope draft agreements negotiate terms and track performance.
• Administer contracts and warranty fulfillment including invoice processing and dispute resolution.
• Ensure financial accountability by monitoring site budgets tracking performance metrics and implementing costsaving initiatives.

Qualifications You Must Have

• Typically requires University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree 14 years of relevant experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position

Qualifications We Prefer

• Proven experience in aerospace operations preferably with aircraft interior/cabin products Final Assembly Line (FAL)
• Familiarity with Federal Aviation Regulations related to production and maintenance of the aircraft components
• Leadership Experience with a focus on and responsiveness.
• Extensive experience in customer engagement contract negotiation and stakeholder management.
• Demonstrated ability to drive operational excellence and continuous improvement initiatives.
• Familiarity with accounting or financial oversight including cost management and budgetary controls.
• CORE Champion or similar LEAN certification (Six Sigma Kaizen etc.

What We Offer

Benefits

Some of our competitive benefits package includes:

• Medical dental and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection
• Birth adoption parental leave benefits
• Ovia Health fertility and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan including up to 10 free counseling sessions
• Healthy You Incentives wellness rewards program
• Doctor on Demand virtual doctor visits
• Bright Horizons child and elder care services
• Teladoc Medical Experts second opinion program
• Relocation Eligibility
• And more!

Learn More & Apply Now!

At Collins Aerospace our Interiors team is focused on innovation safety and cost efficiency. But we dont just get people from point A to point B. Were committed to making air travel more comfortable connected and secure. As a leader in aviation interior products and services were helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe were changing the game of aircraft interiors. Are you ready to join our team

Role Type Definition:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher again and again.

Apply now and be part of the team thats redefining aerospace every day.

The salary range for this role is 124000 USD 250000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.

Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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