Solutions Consultant Eclipse Client Services
Solutions Consultant Eclipse Client Services
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
SS&C Eze provides premier global investment technology to support the front middle and backoffice designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result many of our leaders have risen to their current roles as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented hardworking individuals who are enthusiastic about learning and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform a cloudnative investment management solution working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the client promoting supportability and quality within the platform.
Why You Will Love It Here!
- Work/Life Balance: Hybrid work environment Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing:Medical Dental Vision Employee Assistance Program Parental Leave
- Diversity & Inclusion:Committed to Welcoming Celebrating and Thriving on Diversity
- Training: HandsOn TeamCustomized including SS&C University
- Handle and execute service requests triage and diagnose incidents and assist with daily operations for the platform
- Own client projects working with hedge fund custodians/administrators as well as internal projects working with R&D
- More experienced consultants are expected to train associates act as an escalation point and handle more complex or nuanced projects
- Recent and relevant work experience with similar functionality (Financial Services Investment Technology or SoftwareasaService (SaaS) in a technology or clientfacing role
- Familiarity in related subject areas such as Finance Information Systems Computer Science Business Administration or similar
- Technology troubleshooting skills and interest in technology and software support
- Ability to learn new processes products and support tools quickly
- Communication skills and ability to explain technical issues to nontechnical users
- Understanding of financial markets and related processes
- Experience collaborating with Software Development teams to facilitate Product Supportability Incident Management Problem Management and Request Fulfillment processes
- Experience training employees on a growing team
- Understanding of project management best practices
Thank you for your interest in SS&C! To further explore this opportunity please apply through our careers page on the corporate website atwww.ssctech/careers.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Contract
Employment Type
Full-Time
