Product Specialist - Technical Support
Product Specialist - Technical Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
Provide installation and technical support for the most complex Snapon products to internal and external customers including troubleshooting documentation and training for assigned product line.
Responsibilities
- Provide implementation customer training and ongoing troubleshooting and maintenance for Snapon Tool Control systems.
- Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
- Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
- Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
- Coordinate service activities on assigned products.
- Act as a resource for others as needed.
- Keep abreast with changing industry standards and emerging technology.
- Participate in special projects as needed.
- Follow company policies and procedures.
- Travel to customer facilities including overnight domestic travel.
- Other duties as assigned.
Qualifications
- Associate degree in related field with 13 years of experience or equivalent work experience; a Bachelors degree preferred
- 15 years of field service or technical support experience
- Basic mechanical ability and basic equipment repair skills
- Strong problemsolving skills with the ability to work independently
- Customer focused
- Ability to learn a broad range of products across multiple product lines
- Computer skills: Proficiency with Windows operating systems as well as Ofiice 365 experience in using Service Ticket systems
- Ability to add PCs to a network and troubleshoot basic PC problems
- Excellent communication skills both verbal and written including technical writing skills
- Presentation skills with prior training experience
- Demonstrated organizational skills leadership ability project coordination capabilities
- Demonstrated ability to work crossfunctionally
- Must be able to pass background check to gain access to military and government facilities
- Ability to travel as necessary (up to 10 of the time) to meet objectives
Snapon is an Equal Opportunity Employer Minority/Female/Disabled/Veteran
Options
Snapon is an equal opportunity employer and complies with all applicable federal state and local fair employment practices and laws. Snapon strictly prohibits and does not tolerate discrimination against applicants associates or any other covered persons for any reason including race ethnicity religion color national origin sex age physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
