DescriptionJPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers deepen engagement and boost increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging relevant and contextual content is at the heart of personalized customer experiences.
As a Business Risk & Controls Lead within our Controls Management Team you will play a pivotal role in the development of digital products and services on a global scale operating within a dynamic startup environment yet supported by one of the worlds leading financial services providers.
Job responsibilities:
- Develop and support a proactive risk and control culture within our digitallymanaged business that leverages distributed interaction among peers to manage proven risk and control evaluation strategies as well as sound change management protocols
- Overlay technology process management and operational risk skills to develop maintain and test operational controls libraries
- Review and analyse programrelated data frames (e.g. KRIs/KPIs) to proactively identify existing and emerging operational risks to businessrelated programs and strategies
- Provide leadership support for the endtoend of the Control and Operational Risk Evaluation (CORE) including identifying control gaps weaknesses and resolutions in order to reduce financial loss regulatory exposure and reputational risk
- Create an inner join with control colleagues across the firm business operations management legal compliance risk audit regulators and technology control functions to further establish and maintain business relationship loops
- Lead and develop a team of CM professionals in the operations and servicing space
Required qualifications capabilities and skills
- Experience in controls audit quality assurance risk management or compliance within financial services
- Proficient knowledge of control and risk management concepts with the ability to design create and evaluate the operational risk and control environment in conjunction with business partners
- Significant experience in Customer Service and Banking Operations.
- Fluency in English
Preferred qualifications capabilities and skills
- Experience working and efficiently delivering in an information technology area / environment is a plus (E.g. IT Auditing Programming Controls Data Management and Governance or the like)
- Ability to analyse datamanaged situations to formulate appropriate conclusions Understanding issue root causes as well as identifying control gaps and weaknesses
- Ability to make objective and informed decisions based upon current data as well as justify decision making to influence stakeholders
- Clear and concise writeup of risks issues root causes remediations risk mitigants and control enhancements
- German language skills
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Required Experience:
Chief