Front Desk Associate Beckley Hotel
Front Desk Associate Beckley Hotel
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Front Desk Associate at Beckley Hotel is an individual contributor role responsible for providing exceptional customer service to guests and ensuring a smooth and efficient checkin and checkout process. This role will also be responsible for handling guest inquiries and requests maintaining the front desk area and assisting with other duties as assigned.
Opportunities for advancement available within Organization
Compensation & Benefits:
Onsite parking
Employee discounts available.
Responsibilities:
Greet and checkin guests in a timely and efficient manner ensuring all necessary information is obtained and accurately entered into the system
Respond to guest inquiries requests and complaints in a professional and timely manner
Accurately process payments refunds and exchanges
Maintain a neat and organized front desk area and lobby
Answer phone calls and direct them to the appropriate department or staff member
Assist with luggage and provide directions and recommendations for local attractions and restaurants
Follow all safety and security protocols to ensure the wellbeing and confidentiality of guests and hotel property
Complete administrative duties such as filing data entry and inventory management
Collaborate with other hotel departments to ensure a seamless guest experience
Perform any other duties as assigned by the hotel management team
Requirements:
High school diploma or equivalent
Previous hospitality or customer service experience preferred
Excellent communication and customer service skills
Ability to multitask and work in a fastpaced environment
Proficient in computer and office technology including Microsoft Office and hotel reservation systems
Strong attention to detail and problemsolving skills
Availability to work a flexible schedule including nights weekends and holidays
Must be able to stand for long periods of time and lift up to 25 lbs as needed
EEOC statement:
VP Management is an equal opportunity employer and considers all qualified applicants for employment without regard to race color religion sex national origin age disability or any other legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.
Required Experience:
IC
Employment Type
Full-Time
