Lead Provider Systems Support
Lead Provider Systems Support
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Job Description
Job Description
Spectrum Healthcare Resources has an excellent opportunity for a Fulltime remote Lead Provider Systems Supportat TriWest Healthcare Alliance.
Position Highlights:
Excellent work/life balance
Leadership opportunity overseeing provider support for CareAffiliate and Availity platforms
Contribute to a missiondriven team supporting military healthcare systems
Employee status with full complement of benefits
Collaborate with vendors to enhance healthcare provider tools
Position Responsibilities:
Manage a team assisting providers in adopting and utilizing CareAffiliate and Availity systems
Oversee resolution of provider portal service tickets and education efforts
Enhance provider satisfaction through proactive feedback incorporation
Monitor system performance and identify training needs
Hire train coach and motivate team members
Ensure compliance with internal protocols for provider response and escalation
Lead staff meetings and address issues requiring supervisory intervention
Coordinate staffing using Workforce Management systems
Collaborate with product vendors on tool features and improvements
Provide operational oversight and perform staff duties when needed
Position Requirements:
High School Diploma or GED
U.S. Citizenship
Ability to obtain favorable DoD background investigation (interim and final)
3 years of provider systems support and education experience
2 years of supervisory or leadership experience (e.g. project or vendor management)
Preferred: College education or equivalent
Preferred: Knowledge of CareAffiliate and Availity platforms and referral/authorization processes
Company Overview:
At Spectrum we utilize over thirtyfive years of experience providing optimal solutions for federal agencies that are both innovative and costeffective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and health care professionals we serve. As a Joint Commission Certified Healthcare Resource dependability and service are the driving forces of our mission.EOE/Disabled/Veterans
Location : Location
Recruiter : Full Name: First Last
Direct phone number
Recruiter : Email
Employment Type
Unclear
