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Salary Not Disclosed
1 Vacancy
Job Description
Benefits:
- Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
- Earn complimentary tickets for your friends and family
- Discounts on food and merchandise
- Special events for employees (preview nights for new attractions/events)
- Building lifelong friendships
- Resume building workshops
- Growth opportunities
- Wellness programs
Responsibilities:
- Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.
- Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines
- Meet assigned quota for survey collection
- Record respondents answers with 100 accuracy including typing respondents verbal answers to survey questions.
- Promote and provide extraordinary guest service for both internal and external guests; answer questions offer information and provide assistance in a courteous manner.
- Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
- Monitor and maintain a safe and secure environment for both team members and guests of all ages following all company guidelines and protocols.
- Identify deescalate and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
- Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
- Maintain a high level of trust and integrity to promote a safe secure and welcoming environment for customers and colleagues of all ages.
- Perform other duties as assigned
Qualifications:
- Must be 18 years old or older
- High school diploma or GED
- Customer service experience
Job Demands:
- Must be able to walk or stand for extended periods of time
- Must regularly lift and/or move up to 25lbs frequently lift and/or move up to 25 lbs with assistance
- The noise level is generally moderate to high
- Team Members are subject to a variety of weather conditions including but not limited to: heat sun exposure cold and inclement weather. Depending on the assigned location work can be almost exclusively outdoors
Schedule:
- Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings evenings weekends and holidays
Pay:
- $20 per hour
Additional Information:
NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance where applicable.
NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or accessnbcunicareers.comas a result of your disability. You can request reasonable accommodations by emailing
Employment Type
Part-Time
