Service Advisor
Service Advisor
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1 Vacancy
Job Description
If youre looking for an opportunity to be appreciated and involved in your career your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a familyowned business dedicated to our employees success and growth. With six locations in the Natural State (Arkansas) opportunities abound!
JOB TITLE: Service Advisor
WHAT WE OFFER:
- Medical Dental and Life Insurance
- Vision Insurance
- Short term and longterm disability
- 401K
- Paid time off
- Closed on Sundays!
ESSENTIAL DUTIES:To ensure excellent customer service by providing accurate and effective advice to every customer. Service advisors are known as the liaison between the customer and service technicians.
- Schedule service appointments. Obtain customer and vehicle data prior to arrive when possible
- Greet customers in a timely friendly manner and obtain vehicle information
- Write up customers vehicle issues accurately and clearly on repair order
- Test drive the vehicle with customer as needed to confirm the problem or refers to test technician
- Refer to service history inspect vehicle and recommend additional needed service
- Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers specifications
- Provide a complete and accurate written cost estimate for labor and parts
- Establish promised time. Check with dispatcher if necessary.
- Obtain customers signature on repair order; provide customer with a copy
- Establish customers method of payment. Obtain credit approval if necessary.
- Notify dispatcher of incoming work
- Check on the process of repair throughout the day. Contact customers regarding any changes in the estimate of promised time explain cost and time requirements in detail and get proper authorization before any additional repairs are performed
- Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
- Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly.
- Keep service department forms menus and pricing guides up to date
- Explain completed work and all charges to customers
- Implement a quality control process to eliminate comebacks
- Maintain high customer satisfactions standards
- Handle telephone inquiries regarding appointments and work in process
- Perform other jobrelated duties and responsibilities as may be assigned from time to time
ADDITIONAL RESPONSIBILITIES:
- Attend service meetings if required
- Maintain professional appearance in accordance with the employee handbook
- Maintain a clean and professional work environment
- Expected to arrive to work on time and work assigned shift
- Conduct business in an ethical and professional manner
- Follow instructions from supervisor
- Interact effectively with coworkers
- Receives feedback from supervisor in a positive manner
QUALIFICATIONS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work experience in service or a related field; 1 years experience as service advisor or related position dealership experience preferred.
- Demonstrate knowledge in the area of service in order to advise customers
- Advance computer skills specifically inReynolds and Reynolds
- Understand the importance of and maintains confidentiality
- Understand and follow work rules policies and procedures
EDUCATION:High school diploma or equivalent. Bachelors degree in businessrelated field preferred.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is regularly required to sit stand and walk. Occasionally required to climb; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus
WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally expected to travel however the normal daytoday operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.
PREEMPLOYMENT SCREENING: Motor vehicle record drug screen and background checks required.
The company reserves the right to review and change responsibilities job duties and/or skills at any time with or without notice. This job description is not intended to maintain a complete list of all responsibilities duties and/or skills required for this job. Your employment is At Will which means you may be terminated at any time and for any reason with or without advance notice. Employees are also free to quit at any time.Therefore this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race color religion gender national origin age disability marital status military status genetic information or any other category protected by federal state and local laws
Required Experience:
Unclear Seniority
Employment Type
Full-Time
