Level II Technician
Level II Technician
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Benefits/Perks
- Hybrid Office/Remote Work
- Medical/Dental/Vision/401K Matching
- Competitive Compensation
- Career Advancement Opportunities
- People First Culture
- Diverse Work Assignments
- TeamOriented Work Environment
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner be the initial reference point for all IT supportrelated tickets and ensure the satisfaction of the enduser among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments executive levels and customers daily.
This is the perfect technical position for someone who enjoys working directly with customers to design and implement technical solutions has a passion for solving complex technical problems and mentoring others to do the same stays abreast of technology trends and advancements and thrives in a fastpaced and dynamic environment. If working for a small local office focused on serving small to midsized businesses to perform better grow faster and achieve more by leveraging technology sounds appealing to you wed love to hear from you!
This position requires you to work in the Torrance and surrounding area and must have a minimum of 23 years of experience working for a company that is known in the industry as a Managed Service Provider (MSP) providing outsourced IT services.
Expertise and Skill Requirements:
- Passion for delivering remarkable customer experience and success.
- Excellent understanding of troubleshooting the client and server operating systems outlined in the Responsibilities section below.
- Ability to communicate complex IT concepts and solutions to nontechnical clients.
- Strong interpersonal communication and collaboration skills.
- Diagnostic skills for technical issues.
- Ability to multitask and adapt to changes quickly.
- Understanding of support tools techniques and how technology is used to provide IT services.
- Strong decision making and outstanding project management skills.
- Be selfmotivated reliable and punctual.
- Strategic and detail orientated.
IT Technician II Responsibilities:
- Provide exceptional customer experience and technical expertise on inbound calls and escalated tickets generated by our customers to ensure courteous timely and effective resolution of enduser issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform handson fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory File & Print services DNS DHCP.
- Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
- Provisioning and system setup for new hires.
- Conduct network discoveries and customer onboarding for new managed service customers.
- Identify propose design and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers.
- Participate in discussions with customers that take their needs and business into consideration but does not jeopardize the IT goals of a more secure stable and productive environment.
- Log time entries and notes for support and maintenance performed using our PSA.
- Provide customers with timely written and oral updates regarding their projects and/or cases.
- Update and maintain customer information in our documentation system as changes in their environment occur.
- Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
- Participate in our oncall rotation with the Level 2/3 Help Desk and Engineering staff.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Troubleshoot issues relating to:
- Windows Server 2012/2016/2019/2022
- VMWare and HyperV Hypervisors
- Microsoft Azure/Amazon AWS
- Windows Domains and Workgroups
- Windows Networking (mapped network drives shared folders printers etc.
- Active Directory
- User Profiles (creation and modification)
- Group Policy Objects
- Firewall Configuration (VPN port forwarding etc.
- LAN/WAN Connectivity
- Onsite Exchange and Hosted Email/Exchange Environments (Microsoft 365 Google Workspaces)
- Hardware Diagnostics (Servers/Workstations/Laptops/Routers/Switches)
- Microsoft Office Suite
- Windows 7/10/11
- MacOS
- Android/iPhone
- Cloud phone providers such as Jive RingCentral and Teams
- Third party applications with the assistance of the vendors support staff
IT Technician II Qualifications and Experience Requirements:
- Minimum 35 years experience within relevant IT fields.
- Associate or Bachelors degree in computer science information sciences or related field preferred.
- Minimum 23 years experience in a Managed Service Provider environment.
- Microsoft 365 administration experience.
- Experience with desktop and server operating systems including Windows 10/11 Server 2012 Server 2016 Server 2019 Server 2022 and Mac OS.
- Active Directory knowledge and experience.
- Some knowledge and understating of networking devices and appliances.
- Familiarity with the following brands: APC Apple Cisco Datto Dell HP Lenovo Microsoft Proofpoint QNap SonicWALL Sophos Synology Ubiquiti iOS Android.
- Experience using Autotask Kaseya RMM IT Glue Jamf and/or Addigy a plus.
- Working knowledge of Microsoft Azure and Amazon AWS is a plus.
- Certifications Preferred: CompTIA A CompTIA Net CompTIA Security MCDST MCSA
- Valid Driver License and ability to drive to customer locations when required.
Compensacin: $28.00 $38.00 per hour
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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