Customer Relations Specialist
Renewal by Andersen Carmel IN
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903 Andersen Windows has been the worlds largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Customer Relations Specialist you will be tasked with giving every customer a great experience. We are looking for someone with exceptional customer service deescalation and multitasking skills that thrives in a fastpaced environment to manage project communication with our customers.
Primary Responsibilities:
Lead conversations with customers and set expectations about the installation process.
Manage and maintain project scheduling with customers when their product has been ordered.
Confirm scheduling timelines with customers.
Follow up with customers before and after installation to answer questions or resolve customer concerns.
Generate NPS (Net Promoter Score) and maintain metrics.
Qualifications:
Strong skill set in Microsoft Excel Word and Outlook (required)
Experience in customer service and solving customer issues (required)
Minimum 2 years of experience in an office and customer service environment
CRM/Salesforce experience is a plus
Problem solving and experience in a fastpaced environment
Compensation and Benefits:
$21/hour
Full insurance package including medical dental vision and life
401(K) with company match
Student Loan Repayment Program and Student Tuition Reimbursement
Employee perks discount program
PTO paid holidays and floating holidays!
Schedule:
Onsite in our Carmel office
MondayFriday; 8:00am4:30pm
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job.
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Customer Relations Specialist
