InboundOutbound Call Specialist
InboundOutbound Call Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Competitive pay
- Training provided
- Medical dental and vision insurance
- Life insurance
- 401k
- PTO
- Employee discounts
- Career growth opportunities
- Promote and seek out opportunities to deliverexceptional customer service addressing any concerns and answering questions professionally and efficiently.
- Proactively reach out to potential leads schedule appointments and follow up on customer inquiries for both the sales and service departments.
- Book service appointments for vehicle maintenance or repairs and sales appointments for test drives or consultations.
- Contact customers to confirm upcoming appointments follow up on missed appointments and ensure customer satisfaction after visits.
- Accurately record customer information service needs and sales inquiries in the dealershipsCRM system.
- Work closely with the Sales and Service teams to ensure seamless communication and followup with customers.
- Maintain a professional appearance
- Strong communication skills both verbal and written
- Previous experience in a customer service or call center role preferred
- Ability to multitask and handle a high volume of calls
- Basic computer proficiency includingCRM and scheduling systems
- Excellent organizational and time management skills
- Positive attitude with a passion for providing excellent customer service
About Us: At SVG Motors our goal is tomeet and exceed our customers wide variety of carshopping needs. Were able to do this by providing high standards of customer service across our multiple stores representing top brands such as Ford Chrysler Dodge Jeep RAM Buick GMC Chevrolet and Toyota. We go above and beyond to provide our customers with exceptional value and are always looking for talented individuals who are committed to providing the best possible experience for our customers!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
