Contentcreator

JOB SUMMARY

Designs and produces marketing materials including but not limited to advertisements collateral signage flash pieces electronic brochures and presentations to drive hotel revenue.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 5 years experience in the customer service call center operations or related professional area.

OR

Associates or Bachelors degree in Computer Graphics or a related field or related major; 3 years experience in Computer Graphics or a related professional area.

CORE WORK ACTIVITIES

Graphic Design Operations

Develops various forms of creative design computer graphics production layout and marketing support.

Creates and revises print and multimedia collateral to reflect the current brand look

Manages the look and feel concept visual development and final of all design directions.

Partners with Marketing managers and related operational departments as part of a project team providing design conceptualization and solutions pertaining to deliverables.

Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.

Monitors the progress of all projects. Provides continuous communication to the Marketing and/or Project team regarding ongoing projects and status updates.

Executes various aspects of production including scanning digital retouching image editing special effects file manipulation and layout.

Troubleshoots digital production issues as needed.

Maintains project files and archives.

Additional Responsibilities

Provides support for escalated support needs via telephone and email and ensures proper resolution of each including direct contact with stakeholders when necessary. Responds to and handles problems and complaints.

Manages the communication of trends via prepared reports to the appropriate personnel as well as corporate headquarters and other service centers.

Performs other reasonable requests by management which the associate is capable of performing.