Box Office Supervisor

Job Summary:

JOB DESCRIPTION BOX OFFICE SUPERVISOR

Location: Toronto Ont.

Division: Ticketmaster NA Support & Operations

Line Manager: Box Office Manager

Contract Terms: Casual/Seasonal PartTime; must be available to work evenings weekends and holidays

THE TEAM

Were fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment Ticketmaster has changed the way the world connects with their favorite artists teams and shows and we continue to shape innovation every day. Were not just selling tickets (though we do that better than anyone else! were enriching lives one amazing experience at a time. And we think thats pretty amazing. If youre passionate about the magic of live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want you on our team.

THE JOB

Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Toronto Ont... This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.

WHAT YOU WILL BE DOING

• Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting scheduling training daily management of staff etc.
• Assist with implementation of Box Office policies and procedures
• Supervise and run various local box offices as deemed needed by the Box Office Manager
• Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service
• Cash control balancing and related administrative functions
• Monitoring staff performance to ensure high levels of customer service are being maintained
• Dealing with and resolving customer service issues relating to Box Office operations
• Ticket processing and inperson ticket sales
• Process in house ticketing requests
• Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events

Our job descriptions evolve with our business needs and priorities. In addition to the description above your role may include additional duties responsibilities projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Minimum of 12 years experience in a sales and/or customer service oriented role
• Strong verbal and written communication skills
• Gogetter with the ability to work under pressure and with minimal supervision
• General office and cash experience are preferred
• Basic foundation and understanding of event ticketing
• Experience dealing with customer service escalations
• Must be detailoriented with the ability to multitask and juggle competing priorities
• Knowledge of or familiarity working with a POS system
• Ability to accommodate an extremely flexible and fluid work schedule
• Must be available weekends evenings and holidays!

YOU (BEHAVIOURAL SKILLS)

• Communication Outstanding oral and written communication skills with a focus on client interactions and presentations/demonstrations.
• Winning Teamwork Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from along with showing recognition and appreciation for the contribution of others.
• ResultsOriented Energetic highly motivated selfstarter with a track record of meeting/exceeding goals through creativity and relationship building with a knack for being resourceful.
• Organizational Skills Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.